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What is Retail ERP?

Retail ERP connects core finance with point-of-sale, ecommerce, CRM, inventory, and supply-chain data in a proven cloud solution that delivers omnichannel visibility and control. Each sale, return, and stock transfer posts in real time, refreshing inventory availability, gross margins, fulfillment status, and the customer’s lifetime value profile in a centralized dashboard.

Optimize retail operations, boost cash flow, and respond in real time

Automate retail workflows

NetSuite automates critical retail workflows so retailers can respond to demand shifts in real time, adjust promotions within minutes, and strengthen cash flow—all while delivering a consistent, multichannel customer experience.

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NetSuite Retail ERP features

From merchandise planning to last-mile delivery, NetSuite unifies the entire retail lifecycle, supporting multiple global retail locations, channels, and brands.

Financials

Real-time data from every retail touchpoint flows into the general ledger, accounts payables and receivables, and cash and tax records. Preconfigured dashboards, KPIs, and reports highlight critical retail metrics instantly, without the need for customizations.

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In-store POS

Mobile POS turns every associate into an omnichannel concierge with online access to customer profiles, inventory, and endless-aisle catalogs. Shorten queues, enable BOPIS/BORIS, and capture payments anywhere to boost conversion rates and basket size.

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CRM

NetSuite incorporates every customer interaction into one timeline based on real-time activity. Automated segmentation, loyalty programs, and support workflows deliver personalized offers and responsive service, encouraging repeat sales and improving customer satisfaction.

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Inventory management

Real-time inventory visibility across all marketing channels banishes data silos and syncs demand-based planning with automated purchase orders, reorder points, transfer orders, and vendor portals. Minimize stockouts, overstocks, and handling costs while optimizing cash flow and profitability.

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Order management

One engine manages purchasing, fulfillment, and returns for all locations. Smart sourcing selects the best fulfillment locations and automates split shipments, cutting costs and speeding delivery. Enterprisewide visibility saves sales by helping staff locate sold-out items elsewhere.

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Ecommerce

NetSuite’s native ecommerce module links online stores to real-time inventory, order, customer, and finance data. Launch multisite, multicurrency experiences fast, serve AI-powered product recommendations, and deploy promotions in minutes, turning shoppers into high-margin customers worldwide.

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Transform your business with NetSuite
Retail ERP

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We use NetSuite to deliver a holistic, omnichannel experience that drives customer satisfaction and repeat business while streamlining our operational business processes.

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NetSuite Retail ERP benefits

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  • Unified operations. Synchronize inventory, sales, and supply chains to help eliminate stockouts, delays, and missed sales.
  • Real-time insights. Dashboards refresh instantly, spotlighting emerging trends and KPIs for faster, more data-driven decision-making.
  • Superior customer experience. Accurate inventory and unified profiles help minimize stockouts and support personalized service.
  • Accurate demand forecasting. Built-in analytics predict seasonal swings so retailers can optimize purchasing and free up working capital.
  • Effortless automation. Routine tasks—from purchase orders to bank reconciliations—run automatically on your schedule, saving time and minimizing errors.
  • Scalable growth. Add brands, stores, or channels effortlessly, on a familiar platform.
  • Rapid implementation. Preconfigured user profiles and phased adoption get retailers up and running quickly, reducing IT costs.
  • Omnichannel support. Customers can purchase and return items anywhere.
  • Comprehensive financial visibility. Live P&L and margin analyses keep decision-makers on top of performance.

Challenges NetSuite Retail ERP solves

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  • Integration complexity. Eliminate disparate apps, temperamental middleware, and manual data re-entry with the No. 1 cloud ERP.
  • Loss of historical data. Built-in migration tools and phased rollouts help cleanse and import your sales, inventory, financial, and customer data.
  • Slow user adoption. Role-based dashboards and guided training help employees ramp up fast, elevating proficiency—and ROI.
  • Upfront cost concerns. Predictable subscription pricing spreads your investment across manageable monthly or annual payments.
  • Lengthy implementation cycles. NetSuite’s phased adoption rolls out capabilities in manageable waves, reducing go-live time and operational disruption.

SuiteSuccess – Your proven path to success

Leveraging more than 25 years of experience working with tens of thousands of organizations, across all industries and business sizes, our SuiteSuccess customer lifecycle methodology helps customers transform their business. It starts by building an AI-powered, integrated business suite with industry-specific solutions. Then we engage with your business to ensure that we’re addressing your specific needs and guiding you along the way on how to best consume and optimize NetSuite to solve challenges of today and the future. This approach helps ensure customers experience faster time-to-value, better ROI, and greater employee adoption.

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How much does NetSuite Retail ERP cost?

Companies of every size, from pre-revenue startups to fast-growing businesses, have made the move to NetSuite. Looking for a better way to run your business but wondering about the cost?

Users subscribe to NetSuite for an annual license fee. Your license is made up of three main components: core platform, optional modules, and the number of users. There is also a one-time implementation fee for initial setup. As your business grows, you can easily activate new modules and add users—that’s the beauty of cloud software.

NetSuite Retail ERP is available as add-on module.

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