NetSuite Partner Support

As a NetSuite Partner, ensuring your customers have the right solution they need to run their business is essential. Whether you encounter complex issues during NetSuite implementations or simply have general questions, NetSuite’s Support program provides you the assistance you need, when you need it.

Premium Support provides assistance on critical issues associated with their instance of NetSuite. With Premium Support under SuiteLife, a partner can log cases for their own production environment. Partner practitioners also have the option of logging cases on behalf of their customers as long as the customer has a valid Premium Support license and have authorized the partner practitioner as an authorized caller.

NetSuite Advanced Partner Support (APS) provides you with functional and technical consultation to answer your questions and ensure you are providing the best services to your customers. With APS, Partners receive assistance with configuration guidance, performance management and release planning for all NetSuite solutions including SuiteCloud, SuiteScript, SuiteCommerce, data conversion and platform integrations.

Partner Support Services	Premium Support	Advanced Partner Support
24x7 emergency support assistance
Online case submission
Telephone case submission
Usage and configuration advisement
Product expertise and guidance
SuiteScript and SuiteCloud development advisement
Data conversion strategy
Performance troubleshooting and assistance
Release guidance and awareness
Unlimited authorized users

*You can also utilize Premium Support during a customer implementation as an authorized caller on behalf of your customer if they have Premium Support.

Partner Support

Providing post-enablement, implementation assistance to our Solution Providers and Alliance Partners

Telephone and Case Submission

Leverage NetSuite Expertise

Performance Assistance

Single Point of Contact

Telephone and Case Submission

Educational Resources