Artificial Intelligence in NetSuite

The best AI comes from the best data, and the best data is from a unified suite. One system, One data source, better AI.

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The AI advantage

NetSuite embeds AI capabilities across the suite with agents that assist and advise business leaders with new ways to simplify tasks, suggest actions, and uncover business insights. NetSuite is able to naturally provide these capabilities because of these unique traits.

Unified Suite

From day one, NetSuite was designed as a truly unified system, connecting every part of your organization, centralizing your data, and giving you breadth through complete visibility across your entire business. With this single source of data from across the business, it creates the ideal foundation for powerful, actionable AI.

Industry Functionality

Generic AI is powerful, but business AI needs to understand your business. NetSuite provides the industry functionality to give you that vertical depth that understands the nuances of how your specific type of business operates.

The Platform

Businesses don't just differ by industry. Your processes, integrations, data sources, and customer touchpoints are all distinctly yours. That’s why we have exposed every corner of NetSuite to extensibility. This platform approach means AI flexes to fit you. It learns how NetSuite works within your business, using all of your custom objects, workflows, and analytics.

Introducing NetSuite Next

Where your business meets AI

Learn more

The customer churn AI model in NetSuite Analytics Warehouse helps us zero in on the customers and revenue most at risk, including those on the cusp we might have overlooked in our retention efforts.

Bill Feck, CTO, Packer Fastener

AI Assistant: Helping You Accomplish More

AI uses data and automation to handle repetitive tasks, which helps increase accuracy, speed up work, and free up employees to focus on other work. A few AI-powered assistant features include:

Invoice Capture

NetSuite Bill Capture helps reduce the time your accounting team spends entering invoice data by using AI-based document object detection and optical character recognition (OCR) technology to scan invoices into NetSuite.

Financial Anomaly Detection

NetSuite Financial Exception Management helps to increase efficiency and mitigate risk by using AI to continuously scanning financial data to identify and flag anomalies and recommends corrective actions.

Narratives & Explanations Creation

With NetSuite Narrative Reporting, create AI-powered narratives, explanations, and visuals from financial and transactional data.

Text Generation

NetSuite Text Enhance uses generative AI to increase employee productivity by automating the creation and refinement of content in NetSuite. Use NetSuite Prompt Studio to configure the format, tone, and creativity of generative AI responses.

AI in Action

Financial Exception Management

Mitigate risk by using AI to continuously scan financial data to identify anomalies and suggest corrections.

Intelligent Performance Management

AI continually monitors and analyzes your plans, forecasts, and variances, to uncover trends, anomalies, biases and hidden correlations.

Narrative Reporting

Use AI to create narratives, explanations, and visuals in reports from financial and transactional data.

NetSuite Expert

Boost productivity and accelerate issue resolution with an AI agent that delivers tailored guidance.

Text Enhance

Use generative AI to create and refine content in NetSuite.

AI Advisor: Delivering Expert Insights and Analysis

In its role as an advisor, AI delivers faster, better insights and analysis to help guide leaders, improve outcomes, and support more informed decision-making. A few AI-powered advisor features include:

Predictive Planning

NetSuite Planning and Budgeting applies AI-based analysis to large datasets to identify patterns, trends, and anomalies and deliver detailed AI-generated commentary and narratives with the Intelligent Performance Management (IPM) Insights feature.

Tailored Guidance

NetSuite Expert for SuiteAnswers boost productivity and accelerate issue resolution with an AI agent that delivers tailored guidance based on an extensive catalogue of NetSuite support resources.

Forecast Explanations

Predictive forecast explanations in NetSuite Planning and Budgeting help finance teams increase forecast accuracy and confidence, improve business understanding, and rapidly take action by enabling them to quickly and easily understand the key factors behind AI-generated forecasts.

Recommendations

NetSuite Intelligent Item Recommendations uses AI to provide personalized product recommendations during the sales process by leveraging data on customer purchase history and buying patterns to increase average order size and order frequency.

Data Discovery

NetSuite Analytics Warehouse turns to AI to help unveil patterns, opportunities, and relationships; explain key findings with generative AI-created chart summaries, and identify key drivers of revenue growth. Through conversational interactions, Oracle Analytics AI Assistant answers user questions on data patterns by generating text narratives and visualizations.

MCP Integration

The NetSuite AI Connector Service delivers a flexible and scalable solution for NetSuite to integrate with external AI platforms through the Model Context Protocol (MCP). With support for bring-your-own-AI and an extensible, protocol-based design, gain the freedom to select the AI models and platforms that best align with your evolving needs.