Your success is a top priority at NetSuite and we ensure that our customers receive the maximum return on their investment. That’s why every customer gets basic support. But as your business grows, you may need additional support. NetSuite offers a full range of support offerings, from Basic to Premium, to Advanced Customer Support. Each option provides specific service levels and capabilities, from online case submissions to 24/7 phone support, to managed services that help minimize the gap between your optimal solution and your actual solution.