What is NetSuite SuiteBilling?
NetSuite SuiteBilling simplifies and automates the management and billing of recurring subscriptions. Combine flat, tiered and consumption-based options with promotions, volume discounts and customer-specific rates for maximum flexibility. Support for multiple pricing models and complex rating scenarios make it easy to generate accurate invoices. And, SuiteBilling lets you manage the entire subscription lifecycle: Modify subscriptions and prorate billing, consolidate multiple charges on a single invoice and auto-generate renewal invoices to improve retention.
Improve Cash Flow
Inefficient manual billing leads to invoice errors that frustrate customers and delay payments. Automating the billing process means more accurate invoicing, which accelerates payments and improves cash flow.
Enduring Customer Relationships
Consolidated billing creates trust by displaying every charge on a single invoice, while customer-specific discounts drive repeat business and automated renewals reduce subscriber churn.
Under QuickBooks, customers were frustrated with multiple invoices, and billing was a lot of work,
NetSuite SuiteBilling Benefits
NetSuite SuiteBilling Features
SuiteBilling supports subscription schemes from evergreen to traditional time-based, such as one- or three-year terms. Changes to subscriptions, such as upsell, downsell, suspend and terminate, are easily managed. Revenue leakage is reduced via automated renewals. Apply a percentage price increase automatically to a customer’s renewal pricing. Increases can be set during subscription creation or at renewal and are flexible enough to calculate percentage uplift at a line-item level.
Support multiple pricing models, ranging from simple flat rates to complex volume and tiered scenarios with minimum and maximum thresholds. Apply standard or customer-specific pricing to maximize revenue.
A powerful rating engine allows a combination of one-time, recurring and usage-based charges. Easily create subscriptions that capture setup fees, license counts and consumption on a single invoice.
Schedule future-dated, real-time and back-dated invoices. Automatically bill subscribers at the end of free trials or increase rates when discounts expire.
Easily respond to customer requests to modify their subscriptions. Upsell additional services, or downgrade customers to lower pricing tiers. SuiteBilling automatically prorates future invoices to ensure accurate billing.
Subscriber Self Service
NetSuite’s SuiteCommerce MyAccount portal gives customers secure account access — including the ability to manage their account information, view order history, modify subscriptions and pay invoices.
Recurring Revenue Recognition
NetSuite Revenue Management helps companies comply with accounting standards for ASC 606 and IFRS 15 compliance and report financial results in a timely manner.
Real-time reporting provides easy access to billing and financial data, including monthly recurring revenue, total contract value and customer churn. Analyze revenue, pricing and consumption data across multiple dimensions to optimize the profitability of usage-based subscriptions.
The SaaS Metrics Dashboard provides a single, easy-to-understand view of key metrics and a 12-month rolling forecast that projects revenue given your current customer base. Use the dashboard to track essential metrics like annual recurring revenue (ARR), monthly recurring revenue (MRR), and churn rate at an enterprise-wide, individual-subsidiary, or cross-subsidiary level. Drill down into metrics to understand the underlying data and see supplementary information.
Challenges NetSuite SuiteBilling Solves
Faster Time to Value
NetSuite has packaged the experience gained from tens of thousands of worldwide deployments over two decades into a set of leading practices. These practices pave a clear path to success and are proven to deliver rapid business value and get you live on NetSuite in a predictable timeframe. Intelligent, stepped implementations begin with sales and span the entire customer lifecycle, so there’s continuity from sales to services to support.
Spark ideas with success stories from NetSuite customers.
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Guides & Blogs
Go deep into topics around NetSuite SuiteBilling.
- How to Simplify Recurring Billing with NetSuite (Blog)
- Simplify Subscription Management and Improve Customer Service with Automation (Blog)
- Reaping the Advantages of Adding a Subscription Model to Your Business (Blog)
- 3 Reasons CFOs Switch from QuickBooks to NetSuite (Blog)
- Looking Beyond QuickBooks (Guide)(opens in a new tab)
- 10 Questions About the Subscription Model, Answered (Blog)