NetSuite SuiteCommerce InStore: Point of Sale Solution (POS)

Transform the in-store experience

What is NetSuite SuiteCommerce InStore?

NetSuite’s point of sale solution (POS), SuiteCommerce InStore, provides merchants with a full range of traditional point of sale transaction capabilities, such as cash and carry, returns and exchanges, plus the ability to access up-to-date inventory and customer information, enabling associates to engage customers effectivity, drive more sales and provide a satisfying shopping experience.

What is NetSuite SuiteCommerce InStore? (Video)

Continuous Buying Experience

Shoppers are able to access products in their ecommerce shopping carts or wish lists at the point of sale and add these items to an in-store transaction. While in store, products that shoppers would like to save for later can be added to their ecommerce wish lists. Buy in store, ship to anywhere is easy with companywide inventory visibility. Assist customers with returns and exchanges of purchases made online or at other locations.

Designed for Mobility

Unchain your sales associates from the checkout counter and empower them to engage with customers anywhere in the store via a mobile POS device with an intuitive, touch-enabled user interface. Sales associates can view real-time inventory availability as well as customer order history and past interactions with the brand to help recommend complementary products and upsells.

Unified Commerce

Bring in-store and online together. Combine NetSuite’s ecommerce solution, SuiteCommerce, with SuiteCommerce InStore and seamlessly connect physical and digital shopping experiences. NetSuite unifies commerce and business management applications, providing a single source of item, inventory, customer and order insights.

We use NetSuite to deliver a holistic, omnichannel experience that drives customer satisfaction and repeat business while streamlining our operational business processes.

Shawn Nelson
CEO & Founder, Lovesac

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NetSuite Point of Sale Benefits

Save the Sale. Increase profitability by providing more product choices and improved convenience with an “endless aisle” of goods.
Empower Sales Associates. Provide tools and information to assist and engage shoppers.
Eliminate Integrations. With your point-of-sale software natively connected to your operational business systems on a cloud platform, no more integrations are needed.
Reduce Total Cost of Ownership. Lower your overall technology investment and roll-out costs with software delivered via the cloud running on commoditized hardware.

NetSuite Point of Sale Features

SuiteCommerce InStore unifies point of sale with your back-end business systems, providing a single source of item, inventory, customer and order data and equipping sales associates with the tools and information to assist and engage shoppers.

Full-Featured Mobile POS

Quickly and easily perform common point of sale transactions like cash and carry, exchanges and returns. A touch-tablet user interface and responsive design deliver easy-to-use digital selling and servicing capabilities across any device for engaging with customers anywhere in the store, at any time.

Enhanced Customer Profiles

Access customer information, including lifetime spend and preferences, and see a timeline display of purchases, returns and support, regardless of channel.

Order and Inventory Management

Get real-time visibility into all inventory held across the company, allowing customers to purchase products regardless of location in a single transaction, including cash and carry, ship to home or pickup in another store.

Dynamic Merchandising

Present upsells, cross-sells and related product recommendations based on merchant-driven rules such as location and “bought also bought” patterns.

Access and Permissions

Configure a range of security settings assigned to specific roles, such as administrators, managers, bookkeepers, merchandising managers and clerks.

Real-Time Sales Reporting

Make better business decisions with real-time views into store statistics, sales associate performance and cash management.

Challenges NetSuite Point of Sale Solves

Fractured Shopping Experiences. Unify the online and in-store buying journey from a single source of customer, order and inventory data.
Poor Customer Service. With access to customer preference, interaction and transaction history, sales associates have insight into the customers’ tastes to provide more personalized recommendations.
Limited Fulfillment Options. With companywide inventory visibility, fulfill orders from stock located anywhere — other stores, warehouse or supplier — so you never lose a sale.
Location Restrictions. Mobile POS technology empowers retailers to take their business anywhere there’s a Wi-Fi connection, like trade shows and temporary pop-up shops.

Faster Time to Value

NetSuite has packaged the experience gained from tens of thousands of worldwide deployments over two decades into a set of leading practices. These practices pave a clear path to success and are proven to deliver rapid business value and get you live on NetSuite in a predictable timeframe. Intelligent, stepped implementations begin with sales and span the entire customer lifecycle, so there’s continuity from sales to services to support.

How Much Does NetSuite Point of Sale Cost?

Companies of every size, from pre-revenue startups to fast-growing businesses, have made the move to NetSuite. Looking for a better way to run your business but wondering about the cost?

Users subscribe to NetSuite for an annual license fee. Your license is made up of three main components: core platform, optional modules and the number of users. There is also a one-time implementation fee for initial setup. As your business grows, you can easily activate new modules and add users — that’s the beauty of cloud software.

NetSuite point of sale solution is available as an add-on module.

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