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What is Telecom ERP software?

From complex billing and network investments to next-gen technologies like 5G, IoT, edge computing, and AI, telecom providers must manage tightly connected yet highly specialized operations. A cloud ERP system like NetSuite Telecom ERP connects these moving parts, uniting traditionally siloed departments on a centralized platform built specifically for organizationwide visibility. With shared, real-time data just a click away, providers can create more accurate forecasts, coordinate resources effectively, and make faster, smarter decisions that bolster profitability.

Unleash agility and growth with NetSuite ERP

Beyond connections

Telecom providers are under constant pressure to expand capacity, modernize networks, and retain customers who expect top-notch service. NetSuite empowers providers with the visibility and agility to meet performance goals, launch new offerings as markets and technologies evolve, and drive profitable growth.

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NetSuite Telecom ERP software features

NetSuite Telecom ERP provides end-to-end visibility into performance across services and geographies. With real-time dashboards and AI-powered insights, providers can anticipate customer shifts, respond to regulatory changes, and make data-driven decisions that keep profitability on track.

Accounting software

Automate ledgers, payables, and receivables for accurate, compliant reporting and faster closes. Real-time financial insights inform capital and operational decisions.

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Financial management

Track profitability by service, geography, or customer type. Real-time dashboards monitor cash flow, capital projects, and operating margins, with built-in analytics that support strategic decision-making.

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Order management

Coordinate complex service activations, renewals, and bundled offerings from quote to billing. Integrated, automated workflows help reduce errors and accelerate revenue realization.

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Procurement

Manage vendor relationships for network gear, maintenance supplies, and field services through automated purchase requests and approvals that keep projects and budgets on track.

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Supply chain management

Track and optimize critical network assets—including towers, routers, and fiber components—from procurement to installation. Improve delivery timelines and minimize profit-draining delays.

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Warehouse and inventory management

Monitor telecom assets and CPE with immediate visibility into stock levels, repair cycles, and field inventory. Automate replenishment, reduce idle stock, and minimize installation delays.

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Customer relationship management (CRM)

By delivering a comprehensive view of business and residential accounts, integrated CRM tools help sales and service teams personalize interactions, resolve issues faster, and identify upgrade or cross-sell opportunities.

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Business intelligence and analytics

Turn operational and financial data into actionable intelligence with configurable dashboards that track ARPU, churn, downtime, billing accuracy, and other key metrics. Detect emerging trends that can shape strategic network and pricing decisions.

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Global business management

Expand confidently with multicurrency, multitax, and multisubsidiary support. Centralize financials and operations across regions to facilitate consistent reporting and compliance for international telecom entities.

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NetSuite Telecom ERP Software benefits

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  • Integrated billing and finance alignment. Connect rating, charging, and financial reporting in one system that protects against revenue leakage and improves close accuracy.
  • Faster service activation. Automated provisioning workflows help orders move smoothly, shortening the time to revenue while giving operations teams complete visibility into installs and changes.
  • Network asset control. Track network components and CPE across warehouses and job sites.
  • Field efficiency. Real-time ERP data aids in dispatching the right technicians and parts, cutting downtime and boosting first-time resolution.
  • Compliance confidence. Built-in controls and audit trails reinforce accuracy and support compliance with standards governing revenue recognition, leasing, taxation, and other cross-border requirements.
  • Unified customer experience. Link CRM, billing, and service data so teams can deliver accurate invoices, personalized communications, and faster resolutions, ultimately boosting satisfaction and retention.
  • Scalable growth. Support market expansion, add subsidiaries, and launch new services with a secure, adaptable system built to scale with transaction volumes, subscribers, and multi-entity operations.

Challenges NetSuite Telecom ERP Software solves

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  • Complex billing ecosystems. Integrated billing and automated reconciliation help prevent revenue leakage, simplify multiservice workflows, and speed collections across mobile, broadband, and bundled telecom services.
  • Limited visibility across networks. NetSuite combines operational and financial metrics in one dashboard so decision-makers can track uptime, cost, and profitability in real time.
  • Debt and capital pressure. Strengthen forecasts and asset management to optimize network investments, control capital costs, and sustain a healthy cash flow.
  • Regulatory volatility. Built-in controls, permissions, and reporting templates keep providers aligned with evolving telecom and data-privacy regulations.
  • Talent and skills gap. Automation and AI minimize manual tasks, freeing teams to focus on innovation, growth opportunities, and delivering exceptional customer experiences.

SuiteSuccess – Your proven path to success

Leveraging more than 25 years of experience working with tens of thousands of organizations, across all industries and business sizes, our SuiteSuccess customer lifecycle methodology helps customers transform their business. It starts by building an AI-powered, integrated business suite with industry-specific solutions. Then we engage with your business to ensure that we’re addressing your specific needs and guiding you along the way on how to best consume and optimize NetSuite to solve challenges of today and the future. This approach helps ensure customers experience faster time-to-value, better ROI, and greater employee adoption.

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How much does NetSuite Telecom ERP Software cost?

Companies of every size, from prerevenue startups to fast-growing businesses, have made the move to NetSuite. Looking for a better way to run your business but wondering about the cost?

Users subscribe to NetSuite for an annual license fee. Your license is made up of three main components: core platform, optional modules, and the number of users. There is also a one-time implementation fee for initial setup. As your business grows, you can easily activate new modules and add users—that’s the beauty of cloud software.

NetSuite Telecom ERP Software is available as an add-on module.

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Resources

Please note that some capabilities described on this page require partner integrations.