NetSuite Customers - Customer Service Software, Customer Management Software, CRM Software, eCommerce, ERP, Accounting Software

CallidusCloud Upgrades Its Global Business Operations to NetSuite

Company

CallidusCloud

Location

Pleasanton, Calif.

Industry

Software

Applications Replaced

Nearly 14 disparate applications, including Microsoft Dynamics GP, Marketo and Neocase

Solutions

NetSuite
NetSuite OneWorld
NetSuite OpenAir Professional Services Automation (PSA)
CRM
ERP
Revenue Recognition
Recurring Billing

“We had an application patchwork that was an IT nightmare—NetSuite completely changed that. For the first time, we have a complete 360-degree view of our customers and our business. NetSuite is our system of record and it's fantastic.” CallidusCloud

Customer Success

NetSuite OneWorld supports CallidusCloud's merger and acquisition strategy, enabling rapid 30- to 45-day onboarding of new business entities.
CallidusCloud uses NetSuite OneWorld for real-time management and global financial consolidation of seven subsidiaries in Europe, Asia and Australia.
Multi-currency transactions with customers in nearly 140 countries in NetSuite OneWorld is far faster and more accurate than previous manual processes with Excel and Microsoft Great Plains.
Executives and managers make better, data-driven decisions based on real-time business metrics with drill-down into customer, financial and opportunity detail.
NetSuite OpenAir PSA streamlines project management and resource utilization for CallidusCloud's services team of 100+ consultants and integrators.
Reporting is enhanced by giving management hands-on reporting capabilities, reducing the need for IT involvement.
Complex revenue recognition, particularly for multi-element sales and service, is streamlined with NetSuite's built-in revenue recognition functionality.

Challenges

Patchwork of nearly 14 disparate applications was an "IT nightmare," requiring costly and time-consuming maintenance, integration and troubleshooting.
Business performance and visibility were hindered by the lack of real-time actionable data and no single view of customers and the CallidusCloud business.
Merger and acquisition process was impaired by high costs and delays involved in onboarding new business entities to a standardized business/IT environment.

Solution

CallidusCloud opted for NetSuite as a single cloud solution with rapid implementation and low cost of entry that could support all business processes.
NetSuite OneWorld global solution deployed to support merger and acquisition strategy and business growth across nearly 140 countries.
NetSuite OpenAir was chosen for professional services automation and optimization for 100+ members of the CallidusCloud services team, with integration to ERP/financials and CRM.
Integration between NetSuite and CallidusCloud's own software helps optimize sales, training and hiring while improving the joint offering of the NetSuite/CallidusCloud solution to customers.

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