In high tech, NetSuite is the ERP system of choice thanks to the automation, flexibility, and scalability it offers to support rapid growth. NetSuite Alliance Partners are a vital element in helping high tech firms take full advantage of NetSuite capabilities, bringing years of industry and platform experience to implementation and optimization that put businesses on a fast track to sustainable success.
This post is part of a series that showcases our 2024 Alliance Partner Spotlight Award winners in the high-tech category, including customers that offer solutions across healthcare tech, media and publishing, telecommunications, robotics and software.
Customer: Linus Health
Healthcare Spotlight Award Winner: Connor Group
Linus Health provides a digital cognitive assessment platform that blends cutting-edge neuroscience, clinical expertise, and AI to accelerate early detection of Alzheimer's and other dementias. Founded in 2019 and based in Boston, the company serves both healthcare providers and life sciences companies with technology designed to help people live longer, happier, and healthier lives with better brain health.
With multiple QuickBooks instances in place, Linus Health had challenges with multientity financial consolidation, intercompany transactions, and foreign currencies that undermined the speed and quality of financial reporting and the close. QuickBooks’ basic billing capabilities fell short of the company’s needs for sophisticated invoicing and required significant manual work. The company turned to NetSuite, implemented by Connor Group(opens in a new tab), for a business management foundation that could improve efficiency and support growth.
With a single cloud ERP replacing a fragmented environment, Linus Health has simplified and accelerated the financial close and strengthened reporting. Billing is now faster with less manual work, and the company can perform collections and cash application to the general ledger in a more automated manner. Consolidations, intercompany accounting, and foreign exchange is handled more quickly and easily. Aiming to build on this success, Linus Health is considering rolling out NetSuite capabilities for revenue management and inventory management in a next phase.
Customer: Techcyte
Healthcare Software Spotlight Award Winner: Vursor
Techcyte provides a unified pathology platform that digitizes lab workflows and offers AI tools to improve the efficiency and accuracy of diagnostic testing in areas such as oncology, microbiology, hematology, and infectious diseases, as well as for the veterinary and environmental health fields. Techcyte, founded in 2013 in Utah, partners with organizations such as the Mayo Clinic and Fisher Laboratories and is backed by venture capital firm Atomic Labs.
Techcyte’s finance staff was burdened with a heavy workload of manual data entry and spreadsheets while running QuickBooks for accounting, Salesforce CRM, and SAP Concur for expense management. Lack of integration across systems resulted in more opportunities for mistakes, reporting limitations, and substantial overhead just to maintain data. With additional issues in inventory, revenue recognition, and multientity financial management, Techcyte upgraded to NetSuite with implementation by Vursor(opens in a new tab).
Techcyte has new capabilities to bundle software and hardware solutions and appropriately recognize SaaS subscription revenue with NetSuite managing financials and inventory. Dashboards customized by Vursor allow finance leaders to track key SaaS metrics such as annual and monthly recurring revenue, and financial reporting has become easier and more comprehensive. Native support for multientity financials has made accounting easier across both its US and Europe operations. Those capabilities will prove useful as Techcyte works toward expansion into Australia.
Customer: Firecrown
Media and Publishing Spotlight Award Winner: Beyond Cloud Consulting
Firecrown is the largest media platform in aviation, recreational marine, supply chain, and model railroading. Founded in 2021 as FLYING Media Group, the business has expanded on its aviation roots into supply chain, boating, fishing, yachting, and railroad. By acquiring dozens of properties in several years, Firecrown runs a broad portfolio of print magazines, digital-only websites, educational journals, ecommerce stores, marketplaces, and job boards, in a content-to-commerce model that combines engaging content with product offerings.
Firecrown had a fragmented back-end environment with small business accounting software and third-party applications that led to inefficient data management and processes and limited reporting ability. Managing financials, consolidation, and compliance across Firecrown’s multiple US and UK subsidiaries was a major challenge, and the company also faced problems with amortization and prepaid expenses. Firecrown turned to NetSuite, implemented by Beyond Cloud Consulting(opens in a new tab), to meet its needs for a robust cloud ERP that could simplify management of a complex business and provide scalability for continued acquisitions and growth.
With NetSuite live in just 14 weeks, Firecrown can readily consolidate financials across subsidiaries. The company has accelerated its financial close and gained real-time reporting for informed decision-making. Customizations by Beyond Cloud support compliance requirements for specific countries and smoothed problematic amortization and prepaid issues. Integrating NetSuite with third-party applications has improved efficiency and data accuracy while minimizing error-prone manual data entry. With NetSuite and Beyond Cloud’s expertise in publication and other media platforms, , Firecrown has achieved the scalability it needs to support its rapid expansion and diverse portfolio.
Customer: NEC Group
Telecommunications Spotlight Award Winner: Zenardy
NEC Group is a telecommunications service provider in the northeastern US, providing construction and maintenance for telecom towers, data centers, electrical systems, electric vehicle charging stations, utility markets, and logistics and warehousing. The Massachusetts-based company was created in 2022 by combining four standalone companies with backing from private equity firm Pfingsten.
The four-way merger left NEC with three QuickBooks instances and one instance of FOUNDATION, another accounting application. This resulted in labor-intensive spreadsheet work for multientity financial consolidations, inconsistent processes for billing and payables, and no project management system to track and report on field work. With a clear need to consolidate multiple functions and entities atop a single platform, NEC selected NetSuite and Zenardy(opens in a new tab) to implement.
NEC has improved the efficiency of both financial and project management with its move to NetSuite. Leaders have real-time visibility into project costs versus budget to assess profitability and catch any project issues early. Billing and payables are faster and smoother with standardized processes, and previously time-consuming financial consolidations are now straightforward.
“We recently had a resignation in the finance group, and we’re not going to have to backfill that position because of the efficiencies we’ve seen with NetSuite,” said CFO Jim Conley. “We've been able to reduce the monthly close by three days so far and are continuing to hone that.”
NEC is confident that it has a scalable system that can accommodate growth both organically and via acquisition at it looks to expand into new geographic regions.
Customer: Unusual Machines
Robotics Spotlight Award Winner: Beyond Cloud Consulting
Unusual Machines manufactures and sells drones and drone components across a diversified brand portfolio that includes Fat Shark, a leader in video goggles for drone pilots. The Orlando-based company also retails small, acrobatic drones and equipment directly to consumers through an ecommerce store. Founded in 2019, Unusual Machines went public on the New York Stock Exchange (NYSE) in February 2024.
After going public, Unusual Machines faced growing pains with its existing systems -- QuickBooks and a SkuVault inventory and warehouse management system—which struggled to keep up with the demand of multientity financial consolidation and timely financial reporting. To strengthen its financial management post-IPO, the company turned to NetSuite. Partnering with Beyond Cloud Consulting, Unusual Machines executed a rapid implementation in just 2.5 months, laying the foundation for scalable growth and improved financial oversight.
Unusual Machines has improved data accuracy and efficiency with seamless financial consolidations across entities, gaining new SOX controls required as a public company. Groundbreaking reporting and analytics deliver real-time financial and operational insights for more informed strategic decisions. Beyond Cloud’s customized solutions for multilevel purchase order approval workflows, digital PDF signatures, and automated intercompany transactions met the client’s unique needs while improving efficiency and security.
With the scalability of NetSuite ready to support Unusual Machines’ goals for rapid growth, the company plans to build on its success by integrating NetSuite and Shopify and leveraging NetSuite manufacturing capabilities to better track and manage production.
Customer: Riverbed Technology
Software and Technology Spotlight Award Winner: Jade Global
Riverbed Technology is a leading global provider of AI-enabled software and hardware solutions that help organizations prevent, identify, and resolve IT issues. Founded in 2002, the San Francisco-based company has thousands of customers around the world, including 95% of the Fortune 100. Riverbed is backed by private equity firms Vector Capital and Ardent Ventures.
Riverbed faced challenges with fragmented customer billing, service ticket delays, inefficient order booking, and limited scalability with its older ERP system and other disparate software. The highly customized legacy ERP was difficult to upgrade and enhance, resulting in workarounds and excessive use of spreadsheets. Riverbed chose to shift to NetSuite, with implementation by Jade Global(opens in a new tab).
Riverbed has substantially improved operational efficiency and reduced total cost of ownership (TCO) by cutting hardware and maintenance costs with NetSuite’s cloud delivery model. Riverbed now has fully automated professional services billing in real time, eliminating the need for service tickets to create invoices. Integration between NetSuite and Salesforce automates creation of new professional services projects, eliminating up to an hour of manual work per project. Jade Global customizations of complex customer-facing documents, such as invoices, sales orders, and credit memos to streamline customer communication This led to more accurate and consistent order booking, fewer errors, and higher customer satisfaction. In future phases, Riverbed plans to migrate accounting, procurement, and revenue recognition processes to NetSuite.
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