NetSuite Alliance Partners provide essential guidance when a company decides it’s time to move on from its current business management platform. Sometimes the platform may be based on legacy technology and lack capabilities to automate and orchestrate more processes. Other times, the system may have limited native capabilities and require extensive reliance on third-party applications, which then prove difficult to integrate. Whatever the situation, Alliance Partners bring technology and industry expertise to help companies evaluate business challenges and potential solutions, and, if it’s the right fit, make a move to NetSuite’s robust and highly scalable cloud ERP.

This blog is part of a series showcasing our Alliance Partner Spotlight Award winners and highlights businesses that switched from a competitor’s application. These partners have delivered outstanding results in helping customers transition to NetSuite from systems including Sage Intacct, Microsoft, and Workday.

Customer: FLYR

Sage Intacct Switch Spotlight Award Winner: AppWrap

FLYR’s AI-powered platform helps global airline and hospitality customers such as JetBlue, Virgin Atlantic, and Best Western increase revenue, reduce costs, and boost profitability. FLYR has raised $500 million since its founding in 2020, including a $295 million funding round in summer 2024 led by private equity firm WestCap and several partner investors.

With 290% annual recurring revenue growth over a recent 12-month period, FLYR faced growing challenges using Sage Intacct to run a global business, turning to disconnected third-party applications for functions such as exchange rates and currency conversion. The business handled revenue recognition and financial consolidations manually in spreadsheets, limiting timely business insights and consuming too much of the finance team’s time. FLYR changed its course with NetSuite, with AppWrap implementing it across 12 subsidiaries.

FLYR can now seamlessly manage complex financial processes such as consolidations and revenue recognition in NetSuite, while AppWrap integrations between NetSuite and systems for AP automation, forecasting, and expense management further enhanced efficiency. AppWrap customizations have made for easier approval of journal entries, sales orders, and invoicing while still strengthening financial controls. FLYR now has the scalability and strong financial oversight it needs to support its rapid growth and industry-leading product innovation with NetSuite’s cloud ERP platform.

Customer: @properties Christie’s International Real Estate

Microsoft Switch Spotlight Award Winner: Caravel

@properties Christie’s International Real Estate is the largest real estate broker in Illinois and one of the eight top residential brokers in the US, serving markets including Indiana, Texas, Michigan, Wisconsin, Georgia, California, and the Washington, DC region. Since 2018, the company has been backed by Quad-C Management, a private equity firm.

@properties struggled with cumbersome manual data work while running Microsoft Dynamics GP ERP alongside more than a half dozen third-party applications. The realty struggled with disjointed operations and an overly complex chart of accounts as it managed subsidiaries on disparate systems with no or limited integrations to the ERP. @properties began hunting for a more efficient, flexible, and scalable platform, selecting NetSuite with implementation by Caravel, BPM Technology Solutions.

@properties has dramatically reduced labor-intensive manual work and spreadsheet usage with NetSuite. The new system has automated critical processes such as AP, reporting, and analytics, while Caravel customizations for shared vendor bills and MICR checks provide further enhancements. NetSuite has also allowed the realty to unify multiple business units—fueling major efficiency gains—strengthen financial controls and gain better oversight across operations. @properties plans to further enhance its NetSuite environment with additional integrations to further centralize and automate the flow of information.

Customer: Custom Ink

Workday Switch Spotlight Award Winner: BTM Global Consulting

Launched in 2000 by three college friends, Custom Ink has grown exponentially by letting consumers and organizations design custom T-shirts, hats, jackets, pens, koozies, and hundreds of other swag products with customized images, logos, and text. Based in Virginia, Custom Ink has about 800 employees, approximately 35 showrooms in 15 states, and is backed by private equity firm Great Hill Partners.

A tech stack that included Workday for financial management and disparate homegrown systems for finance and accounting was poorly suited to support business growth and increased complexity. Many financial processes were highly manual, and the business struggled with clunky workflows across the accounting function. Custom Ink found the perfect fit for its needs in NetSuite, implemented by BTM Global Consulting.

Custom Ink has consolidated and streamlined their financial process with NetSuite’s deep functionality across financials, accounting, and sales orders. Customizations by BTM Global helped improve processes such as sales order creation and daily cash reconciliation, as well as vendor approval processes. NetSuite’s integrated cloud ERP has given the company the flexibility and scalability it needs to support growth.

“NetSuite will enable Custom Ink to scale workflows, improve efficiency through automation, and mature our financial processes,” says Tom Aprahamian, Vice President of Financial Control and Risk. “This transformation is more than just a system upgrade—it's a pivotal moment that will streamline operations and fuel growth.”

Find out how the unique skills of NetSuite Alliance Partners can help your organization get the most out of NetSuite.