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In India, AyurVAID Modernizes Health Care with Oracle NetSuite Social Impact


AyurVAID Hospitals

Company

AyurVAID Hospitals

Location

Bangalore, India

Industry

Health Care

Applications Replaced

Google Apps, Microsoft Office

Solutions

NetSuite CRM
ERP


“NetSuite is a world-class, reliable platform that enables complete organization-wide automation seamlessly in the cloud through the power of integration.” AyurVAID

Customer Success

  • NetSuite delivers an integrated CRM, ERP and ecommerce platform to drive innovation and growth at the provider of traditional ayurveda health care in southwestern India.
  • AyurVAID makes extensive use of NetSuite CRM to manage the full patient lifecycle, from initial lead to registration, screening, ongoing health care and satisfaction surveys.
  • Nearly 40 administrative and medical personnel at three hospitals and two clinics have on-demand access to real-time patient records to streamline processes and improve the patient experience.
  • Systematic, metrics-driven processes through NetSuite help AyurVAID continuously measure and optimize patient relations and improve quality of care.
  • By strengthening patient relationships, AyurVAID is focused on sustained well-being for the 18,000 patients it treats a year.
  • Live since 2011, NetSuite CRM has helped AyurVAID increase revenue 35% in 2013 and 45% through 2014.
  • In a next phase, AyurVAID is rolling out NetSuite ERP and SuiteCommerce for a single, integrated system covering all core business processes.
  • NetSuite ERP will give AyurVAID insights and better control over financials, automation of sales orders and invoicing, and management of about 750 inventory SKUs.
  • NetSuite SuiteCommerce will offer AyurVAID patients a self-service online portal to manage their own relationships with their health care provider.

Challenges

  • AyurVAID dealt with labor-intensive manual data management and poor visibility while using Google Apps and Microsoft Office applications for CRM.
  • Health care provider wanted to modernize its business management systems to improve its end-to-end efficiency and effectiveness.
  • AyurVAID needed on-demand access to a single data set from multiple hospital and clinic locations in the states of Karnataka and Kerala.

Solution

  • Selected over Salesforce.com and proprietary hospital information systems, NetSuite offered an ideal package of fully integrated CRM, ERP and ecommerce.
  • Customization capabilities in NetSuite have enabled AyurVAID to adapt the solution to health care-specific processes.
  • Oracle NetSuite Social Impact supports AyurVAID, a social enterprise, with discounted software licencing to help it focus resources on its mission of treating the root cause of chronic diseases such as diabetes and arthritis.
  • Pro Bono services were provided by Oracle NetSuite Social Impact to help with an e-newsletter patient outreach program, among other projects.

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