Danielle Tarp

Oracle NetSuite Corporate Communications

Oracle® Small Business Suite and NetSuite deliver first and only integrated online business suites to United Kingdom

First and only midmarket UK CRM product with commission management and order management including automatic VAT calculation

New on-demand applications eliminate cost and complexity, while giving SMEs more powerful business applications than most large enterprises

LONDON, 9 Oct., 2003—NetSuite Inc. (formerly NetLedger, Inc.) today announced the UK availability of its award-winning business applications, Oracle Small Business Suite and its mid-market counterpart NetSuite. Chief among many UK "first and only" features is the bringing together of applications that automate front-office, back-office and e-commerce in a single application. NetSuite and Oracle Small Business Suite have been completely localised for the UK market, from language convertions, advanced sales order management with VAT, to statutory accounting requirements, to reporting. Todaythe company is the world's leading provider of online business application suites. The Oracle Small Business Suite name is used under license from Oracle Corporation. (ORCL). For a free test-drive of the product, please go to

Today's online and traditional mid-market CRM applications automate only the most elementary sales activities – tracking leads, phone calls, opportunities, and forecasts. However, the most important aspects of a customer relationship with a company – what was purchased, how it was shipped, and what terms were extended – are all managed in a “back-office” ERP system rather

NetSuite eliminates these limitations, because it is a single system that integrates complete mid-market CRM and ERP functionality in one application. Accordingly, NetSuite CRM users have seamless access to advanced functionality not found in any other mid-market CRM application. NetSuite is the first mid-market software application – either online or self-managed — to provide order management, including VAT and shipping integration. Additionally, its ability to integrate inventory data allows sales people to provide exact information on product availability. NetSuite also enables better and less expensive customer service, as support personnel have a real-time picture of customer purchase

While companies may choose to deploy all of NetSuite's functionality, the CRM capabilities described above can be used without replacing an existing accounting system. Furthermore, with NetSuite's advanced eCRM features, these capabilities can be delivered as a customer self-service application at no additional charge. With a user name and password, customers can use the Internet to access their own account information, check order status, see inventory availability, and place orders which incorporate their specific terms (discount levels, payment terms,

"Amazingly, today's CRM systems don't natively track the most basic element of the vendor-customer relationship – what the customer actually bought!" said Zach Nelson, CEO of NetSuite. "The ability of NetSuite to manage the customer relationship from contact to contract to cash changes the CRM application "

Oracle Small Business Suite and NetSuite deliver many "first and only" capabilities and online services

  • Complete integration of front-office, back-office and e-commerce operations in a single application database

  • A mid-market UK CRM application with order management, including automatic VAT calculation

  • Multi-currency price lists

  • A mid-market UK CRM product with commission management

  • An online business application with UK-specific VAT and financial reporting compliance

  • A mid-market business application with built-in "dashboard" user interface based on user roles. These patent-pending dashboards allow different system users to see key performance indicators pertinent to their company role instantly. For example, a salesperson's dashboard automatically surfaces open leads, deals closed and pipeline; a warehouse manager's dashboard shows orders pending fulfillment and inventory levels; a bookkeeper's dashboard updates accounts receivable and invoices to send; and the CEO's dashboard brings business activity monitoring front and center by allowing a complete, real-time view of every key metric the company monitors.

Oracle Small Business Suite and NetSuite also include the most advanced customisation capabilities of any application service. These capabilities include a set of integrated, custom record creation and management tools. These tools make NetSuite completely extensible to the specific needs of each business, allowing the business to define its own custom data records with complex relationships between each other and existing records/transactions. Custom code can be added via industry standard JavaScript® to define specific validation and calculation behavior for custom fields. Additionally, NetSuite provides real-time, system-to-system XML data exchange capabilities allowing integration with other Web-based or legacy vertical applications.

NetSuite, founded in 1998 by Oracle CEO and chairman Larry Ellison and his leading technology guru and current NetSuite CTO, Evan Goldberg, brings the power of integrated application suites and low-cost utility computing to small and medium enterprises (SMEs). While many large enterprises use integrated application suites, they are far too expensive and complex for the 1.2 million UK SMEs (Source: IDC, 2002). As a result, these companies buy separate, expensive software packages to manage their business – one for financials, one for order fulfillment, one for sales force automation, one for customer support. Then they spend an even greater amount of money on the hardware to run the software, and on the resources to install, maintain, and integrate the data from these incompatible systems.

Oracle Small Business Suite and NetSuite eliminate this cost and complexity, while giving SMEs a more powerful system in many ways than what most large enterprises use. They enable companies to manage all key business operations in a single application that includes complete customer relationship management; employee productivity; accounting; warehousing and product assembly; Web store and Web presence; and time and billing. In addition, NetSuite is delivered as an online service, so there is no hardware to procure, no large up-front license fee, and no software to maintain, update and upgrade. And finally, the products' easy-to-use “dashboard” user interface provides an intelligent, role-specific portal view of the application.

Pricing and Availability

Oracle Small Business Suite and NetSuite are both available now. The entry-level price for Oracle Small Business Suite is £900 a year. Each additional user can be added for £35 a month. The entry-level price for NetSuite is £3,200 a year for two users. Each additional user can be added for £50 a month.


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For more information about NetSuite please visit

NOTE: NetSuite and the NetSuite logo are service marks of NetSuite Inc. Third-party trademarks mentioned are the property of their respective owners.

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