Danielle Tarp

Oracle NetSuite Corporate Communications

NetSuite Recognized as CRM Market Leader by CRM Magazine

San Mateo, CA—September 1, 2004—NetSuite, Inc., today announced that CRM Magazine has recognized NetSuite as a CRM Market Leader in the SMB suite CRM category for 2004. CRM Magazine today revealed the winners of its 2004 CRM Leaders awards during DCI's Customer Relationship Management Conference & Exposition in San Francisco. NetSuite's award-winning products include NetSuite, NetSuite Small Business, NetCRM, NetERP and NetCommerce. To learn more about why NetSuite is a CRM Market Leader, please go to

"NetSuite has enjoyed explosive growth among customers seeking CRM linked with back-office integration capabilities," said Ginger Conlon, editor-in-chief of CRM Magazine. "It is a one of a kind company that has delivered a full-featured CRM suite that instantly ties into ERP and ecommerce to the small and midsized market. It deserves being named CRM Market Leader in this space."

"CRM Magazine is recognized as one of the most trusted journals in the industry, and it is a great honor that they have named NetSuite the 2004 Market Leader," said Zach Nelson, CEO of NetSuite. "This accolade is another indication that the CRM applications are maturing from simple forecasting tools to real business applications that span order management, ecommerce and back-office functionality."

According to CRM Magazine, CRM Market Leaders recognizes the top five vendors in eight categories based on a combination of weighted criteria, including revenues and revenue growth, market share, reputation for customer satisfaction, and depth of functionality. Additionally, they examined how else these companies had excelled this past year within their specific categories. The full list of the awards and winners are featured in the September 2004 issue of CRM Magazine; it is also available online at

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