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SuiteSupport

Global Support to Drive Your Business Success


You’ve invested in NetSuite software to make your business more efficient, cost-effective and competitive. NetSuite SuiteSupport helps you get the most out of that investment, by providing the assistance you need, when you need it. SuiteSupport provides technical assistance and support resources to help you maintain your NetSuite solution. All NetSuite subscriptions include Basic Support with Premium Support available to meet additional support requirements. Count on us to be there to support your business.


BASIC PREMIUM
Coverage Hours
24x7 access for Severity 1
Business hours access for Severity 2 (Online only)
24x7 access for Severity 1 & 2
Business hours access for Severity 3 & 4
Eligible to Join the NetSuite User Community
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Access to SuiteAnswers Technical Support Portal
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Online Case Submission
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Telephone Case Submission
For Severity 1/Critical only
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24x7 Critical Access
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Authorized Support Contacts In Your Organization for Non-Critical Concerns
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8x5 Non-critical Access
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24x7 Non-critical Access
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Commerce Response Services
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SuiteSupport

Data Sheet SuiteSupport

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