MORE SALESFORCE.COM CUSTOMERS SWITCH TO NETSUITE
Companies Choose NetSuite to Automate Business Operations from Lead to Sale to Shipment to Invoice to Service
SAN MATEO, CA.—June 23, 2004—NetSuite,
Inc., today announced more customers have switched from
salesforce.com to NetSuite for their customer relationship
management needs. These companies have switched from
Salesforce.com after experiencing the frustration of
using a stand- alone, sales force automation application
without order management capability. NetSuite, the most
widely used integrated CRM/ERP/Ecommerce suite for the
small and midsize market, serves the needs of thousands
of companies in more than 40 countries around the world.
For more information about this, visit: http://www.netsuite.com/switch.
NetSuite's product offerings include NetSuite, NetCRM,
NetERP and Oracle® Small Business. The Oracle Small
Business Suite name is used under license from Oracle
Corporation (NASDAQ: ORCL).
"The reason most CRM implementations fail is not
based on whether the application is delivered as a Web-based
service or delivered as an on-site application. The
reason they fail is that they don't meet the expectations
of customers," said Zach Nelson, CEO of NetSuite.
"Any CRM application that doesn't include order
management is destined to come up short. It's ironic
that the one thing you can't do with salesforce.com
is sell anything."
"Our business is growing rapidly world wide, and
NetSuite's real-time access has allowed us to save time
and money as we have been opening offices abroad,"
said Don Suva, Corporate Controller of San Francisco-based
an electronic payment software company that placed No.
63 on the Inc. 500 ranking of America's fastest-growing
private companies in 2003.
"In the past we had used both Salesforce.com and
Great Plains, but our sales reps and our financial team
preferred one product for everything. We have saved
about $25,000 in costs alone, not to mention the savings
from being able to enter a sales order and generate
an invoice from anywhere. That's something we couldn't
do with Salesforce.com."
"We were frustrated with having our data in different
systems—Salesforce.com, our own custom-built database,
and multiple accounting processes," said Conor
Bracken, Managing Director of Q Translation (www.qtranslation.com),
a leading Southeast Asian translation services firm
based in Bangkok, Thailand. "Apart from all the
time wasted in data re-entry, we could not see a full
picture of the company's performance. We look forward
to how NetSuite will help us keep all our data integrated
in one, Web-based application."
"I come from the CRM world so I can appreciate
the importance of having our sales information integrated
with our accounting in one single product," said
Rick Patri, VP of Sales for Maestro CMS (www.maestrocms.com).
Patri previously worked at Pivotal Corporation. "Salesforce.com
was fine by itself, but we're migrating to NetSuite
because it's all integrated. We were up and running
in a matter of days, and our sales reps were able to
reap the rewards of an integrated system immediately.
There was zero downside to our decision to switch to
"With Salesforce.com there was no way to turn
a lead into a customer," said Carmen Gernhart,
President of PAC International (www.pac-intl.com),
based in Portland, Ore. "We didn't want to wait
for Salesforce.com's future promise of integration -
we wanted it now."
The software applications utilized by most small and
midsize companies do not allow business processes to
run seamlessly across front and back office functions.
These companies run their business on separate, expensive
software packages—one for accounting, one for
warehousing, one for sales force management and one
for customer support. Additionally, the ongoing cost
of running the software and integrating data from such
multiple, incompatible systems has been high. NetSuite
helps businesses overcome these challenges. NetSuite
integrates front-office, back-office and online operations,
delivering automated business management processes at
a fraction of the cost for traditional, non-integrated
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