Rapid Growth Brings Challenges for a Telecom Innovator

Calnex Solutions, a leading provider of innovative R&D test solutions for telecom synchronization with more than 320 customers in 45 countries, faced increasing business complexity and customer demands with rapid growth and rollouts of new high-value, highly complex products. Sage 50 for financials and two heavily customized spreadsheets for order processing and fulfillment didn’t deliver the scale and agility the company needed.


Calnex Solutions

Company

Calnex Solutions

Location

Linlithgow, United Kingdom

Industry

Telecom

Employees

66

SYSTEMS REPLACED

Sage 50, Excel

Number of COUNTRIES

45

IMPLEMENTATION PARTNER

Cofficient Limited

Netsuite Product Implemented

NetSuite

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“NetSuite gives us a system we can build on. We now have an integrated real-time view of what’s happening across the business and can spot issues earlier for faster intervention.” Ger Kirk, Calnex Operations Manager

Section Title

Better Agility and Business Continuity with a Unified Platform
Working with NetSuite Solution Provider Cofficient Limited, Calnex rolled out NetSuite as an agile, scalable platform for global financials, order processing and fulfillment, and inventory control. With NetSuite’s ease of use, Calnex has improved business continuity by eliminating reliance on personnel who managed highly complex and customized order processing and fulfillment spreadsheets.
Scalability to Handle Growth in Transactions and Revenue
With NetSuite live in April 2014, Calnex has new scalability to handle a 30% surge in transaction volumes and 11% revenue growth in 2014. Calnex has better end-to-end efficiency and visibility, empowering management to track trends, issues and real-time metrics. And the company can flexibly accommodate exacting product specifications among customers, including many of the world’s largest telcos across Calnex’s three regions in Europe, Asia and North America.
Flexibility to Future-Proof and Grow a Global Business
Founded in 2007, Calnex has rapidly grown its business and won industry acclaim, including a 2015 award for Best B2B Technology Product/Service for its flagship Paragon product from the trade organization Scotland IS. NetSuite gives the young company a future-proof platform that it can grow into, not grow out of. Flexibility to tune business processes, from complex sales commissions to customer requirements, is important to optimizing overall business performance.

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