SuiteSuccess


Engineering Lifelong Customer Success

A Transformative Customer Engagement Methodology.

SuiteSuccess is the culmination of a multi-year transformation effort to combine the NetSuite unified suite, 20 years of industry leading practices, a new customer engagement model and business optimization methods into a unified, industry cloud solution.

SuiteSuccess is engineered to solve unique industry challenges that historically have limited a company’s ability to grow, scale and adapt to change. Most ERP vendors have tried to solve the industry solution problem with templates, rapid implementation methodologies and custom code.

NetSuite took a holistic approach to the problem and productized domain knowledge, leading practices, KPIs and an agile approach to product adoption. The benefits of this are faster time to value, increased business efficiency, flexibility and greater customer success.

The four key pillars of SuiteSuccess are:

BUILD

A complete suite to support the modern business including ERP, CRM, PSA, Omnichannel commerce, HR and Business Intelligence (BI) built on the NetSuite cloud platform, continually updated with leading edge capabilities and technologies to support all of our industries.

ENGAGE

Leading practices for each industry and role including workflows, KPIs reports, dashboards and metrics, with the flexibility to personalize on the NetSuite platform from the initial sales contact to on-going support. With these leading practices, value is added at each stage of the engagement.

CONSUME

Intelligent staged approach via NetSuite’s industry stairway allows companies to consume capabilities based on their business needs. Re-imagined consumption model drives faster time to value, better ROI and greater user adoption. Companies can now go from zero to cloud in 100 days.

OPTIMIZE

Customers benefit from continuous engagement, updated leading practices, new feature releases, value added SuiteCloud partners and movement up the stairway. Customers also are always on the latest release.

Benefits

BUSINESS VISIBILITY

  • 360° visibility and actionable insights increased 55% to 80%
  • Reporting time and resources reduced 40% to 55%

FINANCIAL MANAGEMENT

  • Time to close financial books reduced 45% to 70%
  • Audit completion and support time reduced 25% to 40%

IT MANAGEMENT AND RESOURCES

  • IT support costs reduced 40% to 65%
  • Business continuity costs reduced 45% to 65%

Source: SL Associated Study, Cloud-Based Business Solutions Suite Delivers Key Performance Improvements

Highlights

INDUSTRY EXPERTISE

More than 3,000 hours worth of industry-leading best practices already built into the system.

DEDICATED ROLES

Pre-defined roles to jump start business activation.

TAILORED FOR YOUR BUSINESS

Detailed business process flows and KPIs specific to your business and industry already built in.

TURNKEY DEPLOYMENT

Turnkey set up and training.


Solution Brief: NetSuite Pathway to SuccessPathway to Success

Solution Brief NetSuite
Pathway to Success

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