CallidusCloud Upgrades Its Global Business Operations to NetSuite

"We had an application patchwork that was an IT nightmare—NetSuite completely changed that. For the first time, we have a complete 360-degree view of our customers and our business. NetSuite is our system of record and it's fantastic." CallidusCloud

Company at a Glance

Location:
Pleasanton, CA
Industry:
Software
Applications Replaced:
Nearly 14 disparate applications, including Microsoft Dynamics GP, Marketo and Neocase

Solutions

NetSuite
NetSuite OneWorld
NetSuite OpenAir Professional Services Automation (PSA)
CRM
ERP
Revenue Recognition
Recurring Billing

Customer Success:

  • NetSuite OneWorld supports CallidusCloud's merger and acquisition strategy, enabling rapid 30– to 45–day onboarding of new business entities.
  • CallidusCloud uses NetSuite OneWorld for real-time management and global financial consolidation of seven subsidiaries in Europe, Asia and Australia.
  • Multi-currency transactions with customers in nearly 140 countries in NetSuite OneWorld is far faster and more accurate than previous manual processes with Excel and Microsoft Great Plains.
  • Executives and managers make better, data-driven decisions based on real-time business metrics with drill-down into customer, financial and opportunity detail.
  • NetSuite OpenAir PSA streamlines project management and resource utilization for CallidusCloud's services team of 100+ consultants and integrators.
  • Reporting is enhanced by giving management hands-on reporting capabilities, reducing the need for IT involvement.
  • Complex revenue recognition, particularly for multi-element sales and service, is streamlined with NetSuite's built-in revenue recognition functionality.

Challenges:

  • Patchwork of nearly 14 disparate applications was an "IT nightmare," requiring costly and time-consuming maintenance, integration and troubleshooting.
  • Business performance and visibility were hindered by the lack of real-time actionable data and no single view of customers and the CallidusCloud business.
  • Merger and acquisition process was impaired by high costs and delays involved in onboarding new business entities to a standardized business/IT environment.

Solution:

  • CallidusCloud opted for NetSuite as a single cloud solution with rapid implementation and low cost of entry that could support all business processes.
  • NetSuite OneWorld global solution deployed to support merger and acquisition strategy and business growth across nearly 140 countries.
  • NetSuite OpenAir was chosen for professional services automation and optimization for 100+ members of the CallidusCloud services team, with integration to ERP/financials and CRM.
  • Integration between NetSuite and CallidusCloud's own software helps optimize sales, training and hiring while improving the joint offering of the NetSuite/CallidusCloud solution to customers.