SuiteApp Case Studies

Dell Boomi
Akustica Gains a Foundation for Growth and Continuous Improvement

Akustica, Inc., a leading manufacturer of silicon microphones that improve voice-input quality in smartphones, tablets, and other mobile consumer devices, needed visibility and control over inventory and processes that spanned in-house and third-party factories and warehouses in the United States, Europe, and Asia. With NetSuite and Dell Boomi, Akustica was able to greatly reduce the number of physical inventories they have to perform. They can now schedule inventories every six months to a year and their process is very auditable.
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Phocas
Baylis and Harding Accelerates Growth Through Greater Business Visibility

Baylis & Harding is a wholesale distributor that specializes in world-class toiletries and gift sets. The company needed to give managers and executives greater visibility into financial, customer, and sales data to help them make better decisions and expand the business. With Phocas, Baylis and Harding can easily create standard and adhoc reports based on NetSuite data and have instant access to the information they need to proactively influence success.
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8x8 Virtual Contact Center
Bailey International Improves Customer Service in its Call Centers

Bailey International LLC, a leading manufacturer and distributor of hydraulic components, was able to reduce call answer times by 10-15 percent, cut call abandonment rates by approximately 60-70 percent, and reduce telephony costs by 10-15 percent through the help of 8x8 Virtual Contact Center and NetSuite.
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DocuSign
School of Rock Builds Brand, Eases Growing Pains with the Harmony of DocuSign and NetSuiteCRM

School of Rock, which offers music classes throughout the United States and is expanding globally, has integrated DocuSign with its NetSuite business system to ease the pain of managing large volumes of paperwork submitted by stakeholders.
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Logicbroker
Candy.com Leverages Logicbroker within NetSuite to Streamline EDI and Drop-Ship Automation

Candy.com, a leading internet candy retailer, needed to gain greater transparency of orders in real-time to ensure its clients experienced no delays in receiving product. The company also needed a way to scale and streamline the drop-shipping process with suppliers and vendors. With Logicbroker, Candy.com was able to better manage their inventory across suppliers and vendors, and launch more marketplaces and partners, quicker, and drive more sales.
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CyberSource
ESET Automates Fraud Detection Through CyberSource

ESET's eCommerce sales were growing faster than their in-house fraud management solution could handle. Through CyberSource Managed Risk Services, ESET increased revenue by accepting more orders quickly while lowering their chargeback rate.
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Pitney Bowes
Pitney Bowes Helped Caring and Sharing Exchange Save Time, Money, and Effort by Eliminating Duplicate Addresses

The Caring and Sharing Exchange selected Pitney Bowes Address Validation for NetSuite to enable their staff and their partner agencies to validate client addresses in real-time. With Address Validation, Caring and Sharing was able to remove duplicate records, ensure the quality of their address data, and saved the Ottawa community over $600,000.
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FieldAware/Intimus
Intimus Dramatically Improves Operational Efficiency―in the Office and in the Field

Intimus, a leader in the Information Security, Information Management and Cash Management Systems industries, needed consistent accounting practices and the ability to consolidate accounts across multiple countries. NetSuite provided a customizable, scalable ERP solution that enables Intimus to efficiently run the business as it grew; FieldAware effectively manages the process of dispatching technicians and tracking/ documenting work orders. With NetSuite and FieldAware, Intimus improves its revenue capture and job quote accuracy.
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FieldAware/Resource POS
Resource POS Streamlines Service Delivery efficiency and Reduce Costs

ReSource Point of Sale, a POS systems and solutions provider, was looking to improve and streamline its service management processes while positioning its service organization for growth. FieldAware and NetSuite enable ReSource POS to improve dispatcher and technician efficiency while cutting costs.
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FieldAware Field Service for NetSuite
Generator Systems Delivers Exceptional Customer Service and Operational Excellence

Generator Systems needed to improve management of its field service operations to increase efficiency, speed customer response times, and furnish exceptional customer service. Through FieldAware and NetSuite, Generator Systems increased its schedulable hours by 17 percent, speeding customer response times, and process twice the number of transactions with the same staff.
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Blackline
Pluralsight Streamlines Its End-of-Month Reconciliation Process

Pluralsight, an online learning company focused on professional technology training for individuals and enterprises across the globe, needed automated solutions that could enable growth and streamline operations for its financial statement close process. With Blackline and NetSuite, Pluralsight reduced the time it takes to close a month from 12-15 business days to 10 business days. Pluralsight also improved its visibility into the reconciliation process and compliance.
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MineralTree
BlueSnap Improves Customer, Employee Satisfaction with Faster Payments Processes

BlueSnap, a global payment gateway that powers the checkout process for ecommerce merchants worldwide, experienced rapid growth and wanted to bring automation and efficiency to its internal business and payment processes. With MineralTree, BlueSnap saves about 100 hours per year by automating payment and can now take advantage of early payment rebates from vendors. MineralTree made it easy for BlueSnap's distributed workforce to access AP data and approve and process checks in a timely manner.
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Nexonia
SurveyMonkey Ramps Up Rapid Company Growth with NetSuite ERP and Nexonia Expenses

SurveyMonkey, a leading online survey tool, integrated NetSuite ERP and Nexonia Expenses to help streamline and simplify travel reports. SurveyMonkey needed a quick and easy way to manage expense reports, automate their processes, and improve compliance. Through the help of Nexonia, SurveyMonkey has seen improved approval flow in their tracking system, providing streamlined audits and review by management. Expenses are more visible and the close process has been shorted.
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MasterControl Streamlines Workflows and Improves Regulatory Compliance in the Cloud

Having customers that required compliance with applicable laws and regulations, MasterControl needed to improve its compliance with tax and P&L reporting regulations. Through the help of Nexonia Expenses and NetSuite, MasterControl streamlined and sped up the overall process of creating expense reports, thereby meeting strict rules and accurately reflecting expenses.
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Smartview
Commvault Delivers Timely, Accurate Financial Reporting Worldwide

Commvault, an enterprise backup and recovery software company, needed a reporting tool to consolidate its financial information. With Smartview and NetSuite, Commvault has dramatically reduced the time it takes to create consolidated financial reports, greatly improved accuracy, and lowered costs by eliminating the need for manual data transfer.
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ITS Creates Presentation-Quality NetSuite Reports Faster

ITS Technologies and Logistics Inc., provider of intermodal rail terminal services, auto loading and unloading and container depot services, was looking to improve financial transparency and decision making by creating more reports for stakeholders. Through Smartview, ITS easily creates attractive, real-time financial reports from financial data in NetSuite. ITS spends the same amount of time running more reports and reporting in ways not previously possible.
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DiCentral
For TJM Innovations, Accuracy and Visibility through EDI Lead to Better Communication and Success with Customers

With their previous EDI solution, TJM Innovations was having significant issues invoicing their larger trading partners. Thanks to DiIntegrator, combined with DiCentral's hosted EDI translation and routing services, TJM Innovations can now send invoices without any problems and has near-perfect transmissions to all of the company's trading partners.
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Informatica
Informatica/NetSuite at the Australian Institute of Management

Transitioning from on-premise applications to a cloud business environment, Australian Institute of Management needed a simple, cost-effective cloud solution to connect NetSuite ERP and Salesforce CRM. First deployed at the AIM NSW/ACT division, Informatica Cloud enables seamless bi-directional integration between NetSuite and Salesforce, with extensibility across the broader organization as previously standalone divisions merge.
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Arena
TrueNorth Avionics: How Innovation Flies High

TrueNorth Avionics, an aerospace technology company, implemented Arena BOM and Change Management to help control product changes, coordinate their supply chain, and continue scaling production to meet demand.
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Elmo Solutions Inc.
Oestergaard Slashes Production Costs Thanks to More Accurate Bills of Materials While Improving the Transfer of Engineering Data to Manufacturing

Oestergaard, a Danish company specializing in the design, manufacturing, installing and servicing of processing equipment to the meat and fish by-products rendering industry, saw a sharp increase in demand for their products. They needed a solution to improve the accuracy of their Bills of Materials by better communicating design changes from the engineering department to the factory floor. By implementing Elmo Solutions’ Agni Link CAD/PDM/PLM Integration System for NetSuite, they were able to streamline their business processes and allow CAD and ERP users to share product information in real-time, saving $100K per year after implementation. They reported recovering their initial investment in as little as 75 days.
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Oz Development
OzLINK Mobile Warehouse Delivers Organic Growth

The IBEX wholesale and ecommerce business had increased 100% in the last few years which resulted in more labor intensive and paper based fulfillment. IBEX decided to invest in both NetSuite for their ERP and OzLINK for warehouse optimization. They used the OzLINK Mobile solution to fulfill their wholesale orders, as well as, moving and allocating inventory to new bins in the warehouse.
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Finis Omni-Channel Fulfillment Makes Waves with OzLINK

Finis' success and incredible growth has resulted in manufacturing in other countries and because of this their warehouse and logistics became more complex. Finis implemented OzLINK & NetSuite to automate the fulfillment process. This decreased picking and fulfillment process errors, lowered retailer backs, and automated omni-channel eCommerce order processing.
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Pacejet
BarProducts.com Eliminates 75% of Shipping Labor with Better Visibility and Fewer Errors

BarProducts.com offers a broad lineup of more than 10,000 items including bar supplies, bartending tools, custom gear, and serving & hospitality products. As more online customers have grown to expect free or low cost shipping, BarProducts.com needed a solution that will manage its shipping. Through Pacejet, BarProducts.com eliminated 75% of labor by consolidating all carriers and rate shipping in one system.
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United Exchange Corporation Saves 15-20 Minutes Per Shipment and Improves Efficiency with Pacejet

United Exchange Corporation (UEC), which specializes in sales and distribution of health and beauty aid products, needed a shipping solution that could rate quote quickly, track and manage shipment through one interface, and is integrated with NetSuite. UEC chose Pacejet for an all-in-one cloud shipping solution. With Pacejet, UEC saved an average of 15-20 minutes per shipment by reducing manual data entry, excess paperwork, and human errors.
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Wisteria Streamlines its Parcel and LTL Shipping Process for Easy eCommerce Fulfillment

Wisteria is a family-owned distributor of unique furniture, accessories, mirrors and wall decor imported throughout the world. Sold through its ecommerce website, mail catalog and company store, Wisteria focuses on specialty and antique items not commonly found in commercial websites. Pacejet helped streamline Wisteria's shipping process by giving the company a single user interface and simple process to manage multiple carriers and service options.
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PlanningEdge
Speck Products Streamlines Inventory Control Processes with PlanningEdge and NetSuite ERP

Speck Products, a leading producer of protective cases for mobile devices, needed a solution that went beyond the traditional demand planning solutions but also provided strong predictive capabilities that can work seamlessly with NetSuite. With PlanningEdge, Speck Products was able to drill down into the numbers for precise forecasting of individual customers and lessen excess inventory.
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RF-SMART
Success Partners Grows 30% Without Adding Staff

Success Partners supports the direct selling industry by providing marketing, promotional materials, kitting, and a range of business building products. With NetSuite and RF-SMART, Success Partners was able to streamline fulfillment and handle 30 percent growth with the same staff. Order accuracy increased from 90 to 99 percent.
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SPS Commerce
Consumer Products Maker Takes on New Customers, Saves $100,000 Yearly with NetSuite-SPS Commerce EDI solution

Emerge Technologies, a retail importer and distributor, originally processed EDI documents manually. With NetSuite-SPS commerce solution, Emerge saves time and costs associated with manual EDI processing and is also able to take on new customers and high-volume orders without having to add extra personnel.
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Valogix
Saddleback Leather Optimizes Inventory Planning with Valogix and NetSuite

Saddleback Leather struggled with manual Excel-based inventory planning processes. Saddleback chose Valogix to automate the company's forecasting, daily planning, and replenishment. With Valogix's help, Saddleback has a much more accurate picture of what their inventory needs are going to be at any given time than they had in the past.
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Metafile
Nobel Uses MetaViewer to Automate AP Data Entry into NetSuite

Nobel Learning Communities wanted an automated solution to reduce the manual labor involved with entering, filing and accessing copies of vendor invoices into and from NetSuite. With MetaViewer Paperless ERP, Nobel has improved efficiency, saving 20 hours per week processing invoices, while keeping pace with rapid growth.
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SPS Commerce
Zumba Exercises IT Agility with SPS Commerce and NetSuite

With more than 14 million members across 185 countries, Zumba Fitness is a global lifestyle brand that fuses fitness, entertainment and culture into an exhilarating dance fitness sensation.
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