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Frequently Asked Questions

Where can I view course schedules?
View our online Course Schedule for more information.

How do I register for a course?
To register, complete the online form. A representative will check the course that you have requested and the status of any previously purchased seats. If your company does not have any available training seats, a representative will send you an estimate via e-mail with the course pricing. After your estimate is approved and processed, a NetSuite training representative will then confirm course availability and proceed with the registration process.

Students must receive their confirmation e-mail before attending a NetSuite course. Please await an e-mail confirmation from training@netsuite.com before booking travel.

Who is allowed to utilize the NetSuite training seat?
Each training seat is purchased as an individual license and assigned to just one student. The confirmed student is the only student who may attend the NetSuite course. Sharing the training event with others in any way is expressly prohibited. Course materials are distributed only to the confirmed NetSuite student for the specified class. Completion Documents will not be sent to any student who misses all or part of his/her registered class or in any other way fails to complete the class.

SuiteLife: Demo and Delivery Training and SuiteLife: SuiteWeek

When is the last day to register or cancel?
We recommend that participants register as early as possible, as classes can fill quickly. Participants must be registered for the live training at least ten (10) business days prior to the class start date in order to complete the required prerequisites. Registrations to the live training may be canceled without penalty up to ten (10) business days prior to the class start date.

What happens to the voucher if I cancel?
Registrations may be rescheduled or canceled without penalty up to ten (10) business days prior to the class start date. Registrations canceled or rescheduled within the ten (10) business days prior to the class start date will consume the training voucher.

NetSuite reserves the right to cancel any courses. Should NetSuite cancel a course, 100% of the training fees paid by a customer will be applied to a future training course; however, NetSuite will not be responsible or liable for any resulting costs incurred by a customer, including but not limited to costs related to changes or cancellations in travel plans.

Can my company change a registered attendee in a SuiteLife class?
Only registered attendees may attend a SuiteLife training class. Any changes to attendees must be processed within 10 business days prior to the class start date by contacting training@netsuite.com. This allows the new attendee time to complete any mandatory course pre-work and participate in other pre-class activities. Requests to change attendees within 10 business days before the class would be subject to the cancellation policy.

Check out our Training On Demand experience page

How long will I have access to my course?
Upon registering for a Training On Demand course, you will have 90 days’ access to the online content. You can re-review the course content as many times as you like within the 90 days.

How do I register for a Training On Demand course?
Search for your desired course from our course catalog, click on course schedule, and then click the Register Now button. Once the form is submitted, a Training Representative will respond within 2 business days.

How do I prepare for my Training On Demand course?
First, be sure you have received a course confirmation email. If you have not received the confirmation, please email training@netsuite.com. After receiving your confirmation email, ensure that your system will meet the Course Support Information. This guide will provide everything you need to prepare you for your On Demand experience.

Can I ask the instructor a question during my Training On Demand course?
Yes, you can send a question to a NetSuite instructor using the contact details within the course. The instructor’s answer to your question will be forwarded to your email address within 3 business days

Can I download Training On Demand courses?
NetSuite’s Training on Demand is a streaming only solution. You can view video from any device connected to internet including PC, Mac and tablets. The following features are available to you:

  • Unlimited playback of any lesson, at any time
  • Pause, Fast Forward, Rewind, Full-screen view
  • Search within the video

What is NetSuite’s course cancellation policy?
Registrations for instructor-led classes may be rescheduled or cancelled without penalty up to ten (10) business days prior to the class start date. Registrations cancelled or rescheduled within ten (10) business days prior to the class start date will be charged the FULL course price. This policy applies to all instructor-led class enrollments, including those confirmed within ten (10) business days before the class start date.

NetSuite reserves the right to cancel any courses. Should NetSuite cancel a course, 100% of the training fees paid by a customer will be applied to a future training course; however, NetSuite will not be responsible or liable for any resulting costs incurred by a customer, including but not limited to costs related to changes or cancellations in travel plans.

What do I do if I need to cancel or reschedule a course?
Send an e-mail to training@netsuite.com with your name, course location and date, and your request to cancel or reschedule. If you are looking to reschedule, please provide the new dates and locations so that we may review your request as soon as possible.

How long do we have to use our training?
Training must be used or forfeited, no later than one (1) year after purchase unless otherwise specified by the terms of the sales agreement.

What's covered? Our training videos address core features and basic tasks so you can take advantage of all that NetSuite has to offer. The Getting Started videos help new users orient on the product so they can start using it right away. The videos can also be taken as prerequisites to our instructor-led courses, or afterwards, for refresher training. Additionally with each release, New Feature Training helps you become informed about the latest functionality so you can put new capabilities to immediate use.

Is it for me? All users who are just starting to use NetSuite should take the Getting Started videos to learn basic tasks. If you are maintaining and supporting NetSuite, the New Feature Training videos will be most relevant to you. These videos help ensure that you can take advantage of the latest functionality.

Is it free and how do I get access? Absolutely! The videos are available to all users at no additional charge and are conveniently located in the SuiteAnswers Learning Center. Once you log in to NetSuite, you can access SuiteAnswers from the Support tab.

Are NetSuite courses eligible for CPE credits?
Yes! CPE credits are available to US customers attending NetSuite courses. NetSuite, Inc. is registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Click Here to find out more about NetSuite CPE credits.



CPE Sponsors

CPE credits

CPE credits are available for NetSuite courses.
Check out our CPE list for details.

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