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Main Terms of Service

These Main Terms of Service, in conjunction with the Subscription Services Agreement cover the Customer’s usage of the NetSuite Service and OpenAir Service.

Download (Updated March, 2018)

Download (Updated April, 2019) – Chinese Version

Transactional Subscription Services Agreement

Your Estimate/Order Form (the “order”) for Bronto Cloud Services identifies the Subscription Services Agreement that governs the order. If your order is placed on or after July 1, 2020 and references the Subscription Services Agreement available at https://www.netsuite.com/portal/resource/terms-of-service.shtml or www.netsuite.com/tos, then the July 1, 2020 version of the Subscription Services Agreement applies to that order. For any “add-on order” to an original Cloud Services order, the version of the Subscription Services Agreement for Bronto Cloud Services in effect on the date of the original order will apply to the add-on order, even if the add-on order is placed after an updated version of the Subscription Services Agreement is published. An “add-on order” is an order that updates the quantity or type of previously ordered Bronto Cloud Services, such as by adding capacity, new user subscriptions, or additional SaaS service applications.

Download Oracle America, Inc. – English (Released July 2020; for customers located in the US, Latin America and Russia)

Download Oracle Canada ULC – English (Released July 2020; for customers located in Canada)

Download Oracle Canada ULC – French (Released July 2020; for customers located in Canada)

Download Oracle Corporation UK Ltd – English (Released July 2020; for customers located in Europe, Middle East and Africa excluding Russia)

Download Oracle Corporation UK Ltd – France-French (Released July 2020; for customers located in France)

Download Oracle Corporation UK Ltd – Spain-Spanish (Released July 2020; for customers located in Spain)

Download Oracle (China) Software Systems Co, Ltd – English (Released July 2020; for customers located in China)

Download Oracle (China) Software Systems Co, Ltd – Chinese (Released July 2020; for customers located in China)

Download Oracle Information Systems (Japan) G.K. – English (Released July 2020; for customers located in Japan)

Download Oracle Information Systems (Japan) G.K.– Japanese (Released July 2020; for customers located in Japan)

Download Oracle Corporation Australia Pty Limited – English (Released July 2020; for customers located in Australia and New Zealand)

Download Oracle Corporation Singapore Pte Ltd – English (Released July 2020; for customers located in Asia excluding Japan, China, Australia and New Zealand)

Bronto Online Professional Services Addendum

If your order for Bronto Services was placed before July 1, 2020, this Bronto Online Professional Services Addendum governs professional services and training provided by Oracle to Customer. The Bronto Online Professional Services Addendum is incorporated into the Bronto Subscription Services Agreement (released in October 2019) and the Transactional Bronto Subscription Services Agreement found at http://content.bronto.com/terms/terms-and-conditions/.

Download (Released October 2019)

Bronto Permission Marketing Policy

The Bronto Permission Marketing Policy governs your use of the Bronto services and Oracle’s policy around sending unsolicited bulk email or “spam” through the Bronto services. The Bronto Permission Marketing Policy is incorporated into the Bronto Subscription Services Agreement (released in October 2019), the Transactional Bronto Subscription Services Agreement found at http://content.bronto.com/terms/terms-and-conditions/ or via your Estimate/Order Form for orders placed on or after July 1, 2020.

Download (Released October 2019)

Data Processing Addendum and Agreement

    Data Processing Addendum – Prior to April 16, 2018

    If your Estimate/Order Form with Oracle for the NetSuite services was placed before April 16, 2018 and incorporates in the NetSuite Data Processing Addendum, then the April 2017 version of the Data Processing Addendum below applies to your orders unless it is otherwise specified in this Data Processing Addendum, the Estimate/Order Form, the Subscription Services Agreement or License Agreement that governs your Estimate/Order Form.

    Download (Updated April, 2017)

    Data Processing Agreement and Data Security Addendum – On or after April 16, 2018

    If your Estimate/Order Form (“order”) with Oracle for the NetSuite service is placed on or after April 16, 2018 and before September 12, 2018 and incorporates in or does not expressly exclude the Data Processing Agreement for Oracle Cloud Services (“Data Processing Agreement”) available at www.oracle.com/contracts, then the January 12, 2018 version of the Data Processing Agreement automatically applies to your order.

    If your Estimate/Order Form (“order”) with Oracle for the NetSuite service is placed after September 12, 2018 and incorporates in or does not expressly exclude the Data Processing Agreement for Oracle Cloud Services (“Data Processing Agreement”) available at www.oracle.com/contracts, then the July 27, 2018 version of the Data Processing Agreement automatically applies to your order.

    You can also access the July 27, 2018 version of the Data Processing agreement by going to www.oracle.com/contracts.

    In addition, the Data Security Addendum located at the link below also automatically applies to your order:

    NetSuite Data Security Addendum Download (Updated April, 2018)

    Bronto Data Security Addendum Download (Updated April, 2018)

    Open Air Security Addendum Download (Updated April, 2018)

Online Professional Services Agreement

The Online Professional Services Agreement governs certain professional services and training provided by Oracle to Customer.

Download Oracle America, Inc. - English (Updated June 2019) (For customers located in the US, Latin America and Russia)

Download Oracle Canada ULC - English (Updated June 2019) (For customers located in Canada)

Download Oracle Canada ULC - French (Updated June 2019) (For customers located in Canada)

Download Oracle UK Ltd - English (Updated June 2019) (For customers located in Europe, Middle East and Africa, excluding Russia)

Download Oracle Corporation Australia Pty Limited - English (Updated June 2019) (For customers located in Australia and New Zealand)

Download Oracle (China) Software Systems Co, Ltd - Chinese (Updated June 2019) (For customers located in China)

Download Oracle China Software Systems Co, Ltd - English (Updated June 2019) (For customers located in China)

Download Oracle Information Systems (Japan) G.K. - Japanese (Updated June 2019) (For customers located in Japan)

Download Oracle Information Systems (Japan) G.K. - English (Updated June 2019) (For customers located in Japan)

Download Oracle Corporation Singapore Pte Ltd - English (Updated June 2019) (For customers located in Asia Pacific excluding Japan, China, Australia and New Zealand)

Online Professional Services Addendum

The Online Professional Services Addendum governs certain professional services and training provided by Oracle to Customer. The Online Professional Services Addendum is incorporated into the Subscription Services Agreement (released in June 2019; Updated in July 2019 and July 2020) and the Transactional Subscription Services Agreement (released in July 2020).

Download Oracle America, Inc. - English (Released June 2019) (for customers located in the US, Latin America and Russia)

Download Oracle Canada ULC - English (Released June 2019) (For customers located in Canada)

Download Oracle Canada ULC - French (Released June 2019) (For customers located in Canada)

Download Oracle UK Ltd - English (Released June 2019) (For customers located in Europe, Middle East and Africa, excluding Russia)

Download Oracle Corporation Australia Pty Limited - English (Released June 2019) (For customers located in Australia and New Zealand)

Download Oracle (China) Software Systems Co., Ltd - Chinese (Released June 2019) (For customers located in China)

Download Oracle (China) Software Systems Co., Ltd - English (Released June 2019) (For customers located in China)

Download Oracle Information Systems (Japan) G.K. - Japanese (Released June 2019) (For customers located in Japan)

Download Oracle Information Systems (Japan) G.K. - English (Released June 2019) (For customers located in Japan)

Download Oracle Corporation Singapore Pte Ltd - English (Released June 2019) (For customers located in Asia Pacific excluding Japan, China, Australia and New Zealand)

Trial Account Agreement

This Trial Account Agreement governs the temporary access to a limited trial, test, training or other demo account of the NetSuite Service that may be provided to a Customer or a partner program member for such party’s non-production use, the duration and scope of which may be further defined in an Estimate / Order Form.

Download Oracle America, Inc. - English (Updated Jan 2017) (For customers located in the US, Latin America and Russia)

Download Oracle Canada ULC - English (Updated Jan 2017) (For customers located in Canada)

Download Oracle Canada ULC - French (Updated Jan 2017) (For customers located in Canada)

Download Oracle UK Ltd - English (Updated Jan 2017) (For customers located in Europe, Middle East and Africa, excluding Russia)

Download Oracle Corporation Australia Pty Limited - English (Updated Jan 2017) (For customers located in Australia and New Zealand)

Download Oracle (China) Software Systems Co., Ltd - Chinese (Updated Jan 2017) (For customers located in China)

Download Oracle (China) Software Systems Co., Ltd - English (Updated Jan 2017) (For customers located in China)

Download Oracle Information Systems (Japan) G.K. - Japanese (Updated Jan 2017) (For customers located in Japan)

Download Oracle Information Systems (Japan) G.K. - English (Updated Jan 2017) (For customers located in Japan)

Download Oracle Corporation Singapore Pte Ltd- English (Updated Jan 2017) (For customers located in Asia Pacific excluding Japan, China, Australia and New Zealand)

Third Party Terms of Service

These Third Party Terms govern use of the Third Party Application(s) and applications recently acquired by Oracle that are procured by Customer from Oracle pursuant to an Oracle Estimate/Order Form.

Download (Updated January, 2017)

Download (Updated January, 2017) – Chinese Version

NetSuite POS Module:

    NetSuite POS Module Addendum

    This NetSuite POS Module Addendum, in conjunction with the Subscription Services Agreement covers the Customer’s use of the NetSuite POS Module.

    Download (Updated January, 2017)

    Payment Application Data Security Standard (PA-DSS) Certification

    This additional disclosure statement from PCI SCC pertains to PA-DSS certification of the NetSuite POS Module.

    Download (Posted February, 2014)

NetSuite SCIS Module Addendum

This NetSuite SCIS Module Addendum, in conjunction with the Subscription Services Agreement, covers the Customer’s use of the NetSuite SuiteCommerce In-Store Module.

Download (Updated August, 2017)

Oracle TribeHR Terms

These Tribe Terms govern the usage of the Oracle’s TribeHR Service procured by Customer from Oracle pursuant to an Estimate/Order Form.

Download (Updated March, 2017)

Proposal Non-Disclosure Terms

If these Proposal Non-Disclosure Terms are referenced in a proposal response or proposal information provided to you, then these terms govern your access and use of all or any part of such information.

Download (Updated January, 2017)

Software EULA:

    Oracle End User Agreement for Mobile Applications

    This is the current End User License Agreement (EULA), which covers the use of the listed Oracle mobile applications. A different version of this EULA may accompany your download and can be viewed within your application.

    For Android Download (Updated June, 2018)

    For iOS Download (Updated June, 2018)

    SuiteAnalytics Connect Drivers EULA

    This End User License Agreement specifically covers the use of the ODBC, JDBC and ADO.NET drivers, which are provided for use with the SuiteAnalytics Connect module. SuiteAnalytics Connect is procured by Customer from Oracle pursuant to an Oracle Estimate/Order Form.

    Download (Updated January, 2017)

    NetSuite WMS Printer Driver Software End User License Agreement

    This End User License Agreement covers the optional printer driver software that can be used with the NetSuite WMS module.

    Download (Updated January, 2017)

Campaign Marketing Terms of Service

This Terms of Services specifically covers the campaign marketing feature which is available in some of our online business applications.

Download (Updated January, 2017)

ACH Processing Terms of Service

This Terms of Service specifically covers the ACH processing, direct deposit, and electronic fund transfer features which are available in some of our online business applications.

Download (Updated January, 2017)

Advanced Customer Support

    Effective July 16, 2020, all new orders which include Advanced Customer Support or Advanced Partner Support will reference the following description

    Download (Posted July 2020)

    Advanced Customer Support and Advanced Partner Support services ordered on or after March 11th, 2019 and before June 8th, 2020 will reference the following service descriptions:

    Download (Updated March 2020)

    Advanced Customer Support services ordered after January 16, 2018 and before March 11th, 2019 will reference the following description:

    Download (Posted October 2018)

    Effective January 16, 2018, all new orders which include SuiteOptimize or Customer Success Services will reference the following description:

    Download (Updated January 2018)

    SuiteOptimize and Customer Success Services ordered prior to January 16, 2018, will reference the following archived description:

    Download (Updated December 2017)

    Commerce Success Services ordered prior to August 9, 2017, will reference the following archived description:

    Download (Updated January, 2017)

Training Services

    This Terms of Service covers the service description for Learning Cloud Support and the Learning Provider Toolkit offerings.

    Download (updated last June 19, 2020)

Professional Services

SuiteCloud Terms of Service

This Terms of Service specifically covers several technologies used to customize, automate, import, export, or integrate data or functionality into or with the Service. SuiteCloud Technologies include, but are not limited to, SuiteBuilder, SuiteFlow, SuiteScript, SuiteScript Debugger, SuiteTalk, SuiteBundler, SuiteCloud Development Framework, SuiteGL and SuiteSignOn which are available in some of our online business applications.

Download United States - English (Updated Jan 2017) (For customers located in the US, Latin America and Russia)

Download Canada - English (Updated Jan 2017) (For customers located in Canada)

Download Canada - French (Updated Jan 2017) (For customers located in Canada)

Download United Kingdom - English (Updated Jan 2017) (For customers located in Europe, Middle East and Africa, excluding Russia)

Download Australia - English (Updated Jan 2017) (For customers located in Australia and New Zealand)

Download China - Chinese (Updated Jan 2017) (For customers located in China)

Download China - English (Updated Jan 2017) (For customers located in China)

Download Japan - Japanese (Updated Jan 2017) (For customers located in Japan)

Download Japan - English (Updated Jan 2017) (For customers located in Japan)

Download Singapore - English (Updated Jan 2017) (For customers located in Asia Pacific excluding Japan, China, Australia and New Zealand)

Payroll Terms of Service

These Payroll Party Terms govern use of the NetSuite US Payroll Service Application(s) that are procured by Customer from Oracle pursuant to an Oracle Estimate/Order Form.

Download (Updated December, 2018)

SuiteSolutions

The following SuiteSolution terms include an overview of the functionality of each SuiteSolution, along with the Term of Service associated with each SuiteSolution.

SuiteSolutions – Advanced Approvals (Updated January, 2017)
SuiteSolutions – AR Deduction Chargeback Management (Updated February, 2017)
SuiteSolutions – IT VAR Edition for Services (Updated July, 2017)
SuiteSolutions – Lot Tracebility TOS (Updated January, 2017)
SuiteSolutions – NFP Mid-Market Edition (Updated February, 2017)
SuiteSolutions – PDF Generator TOS (Updated January, 2017)
SuiteSolutions – Project From Opportunity (Updated July, 2017)
SuiteSolutions – Rebate Management (Updated June, 2018)
SuiteSolutions – Shared Vendor Bills (Updated January, 2017)
SuiteSolutions – Vendor Prepayments TOS (Updated January, 2017)

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