OpenAir, G2 Crowd’s top PSA tool in ‘Ease of Use,’ Reimagines its UI

Terry Melnik, PSA Product Marketing Director, Oracle NetSuite Global Business Unit | Jack Bryant, Services Industry Marketing Lead

December 23, 2019

OpenAir, Oracle NetSuite’s industry-leading Professional Services Automation solution has been identified as the top PSA solution in Market Presence, based on its high levels of customer satisfaction and likeliness to recommend ratings from real users on G2 Crowd, a leading source of business solution reviews.

OpenAir has achieved “Leader” in the PSA segment, and accolades in every award index category from Implementation, Relationship, Results, and Usability, based on the responses of active users this spring.

“We’re proud to be recognized as the Industry Leader, with the highest Market Presence and the most successful deployment of any PSA solution on the market. It’s a testament to our continued investment and leadership in OpenAir,” said Terry Melnik, Product Director Oracle NetSuite.

With its April release, OpenAir is introducing an entirely new way to navigate and manage service delivery, elevating the experience of all users, from executive to project teams. The reimagined user interface is based on customer feedback on improving the user experience, balanced with maintaining the deepest functionality in the market, Melnik said.

OpenAir’s high ‘usability’ ratings are only expected to continue their climb as customers being to enjoy the new user interface this month.

Live Now: New OpenAir User Interface

“Rankings on G2 Crowd reports are based on data provided to us by real users,” said Michael Fauscette, chief research officer, G2 Crowd. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”

Learn more about what real users have to say on G2 Crowd’s OpenAir Review(opens in new tab) page, and don’t forget to register for a value assessment and product demonstration of OpenAir(opens in new tab).

G2 Crowd(opens in new tab), the world’s leading business solution review platform, leverages more than 381,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2 Crowd’s site to gain unique insights.

NetSuite has packaged the experience gained from tens of thousands of worldwide deployments over two decades into a set of leading practices that pave a clear path to success and are proven to deliver rapid business value. With NetSuite, you go live in a predictable timeframe — smart, stepped implementations begin with sales and span the entire customer lifecycle, so there's continuity from sales to services to support.