NetSuite’s Alliance Partners Help Customers Increase Visibility and Cash Flow, Expand Internationally

Hayley Null, Manager of Partner Marketing

April 29, 2024

At NetSuite, we’re extremely proud of all our Alliance Partners and the effort they put into implementing and supporting our leading cloud-based ERP platform. This year’s Alliance Partner Spotlight Awards highlight the companies that have demonstrated commitment and success in implementing NetSuite. These partners have also developed industry-leading expertise, customizations, and/or intellectual property across many different microverticals.

In this blog series, we put the spotlight on the specific customer projects that earned the associated Alliance Partner a Summer 2023 Spotlight Award.

Clear visibility into in-transit freight

Classic Concepts is a home furnishings company that manufactures, distributes, and sells furniture, rugs, bedding, pillows, and lighting products. Its products are sold through a variety of channels, including its own website, online retailers, and brick-and-mortar stores. 

The company’s previous tech stack was lacking: SYSPRO ERP, spreadsheets, and a homegrown warehouse management system (WMS). Classic Concepts didn’t have the single view of inventory across its supply chain it sought, especially when it came to inbound shipments on the water. Classic Concepts also wanted to eliminate inefficiencies in areas including customer payment processing, tax calculation and reporting, order allocations across sales channels and warehouses, month-end close, and financial reporting.

Classic Concepts ultimately decided to work with Accenture(opens in new tab) to implement NetSuite modules for financials, order management, procurement, advanced inventory, and WMS. NetSuite’s attractive price point and impressive customer ROI metrics made it the winner.

With NetSuite in place, Classic Concepts has simplified order commitment and release while also gaining greater visibility into its inventory. The company can now manage and see the status of its in-transit inbound shipments in NetSuite, which also stores all import documents. These were major wins for a company that has cargo in 50-plus containers on the water at any given time. 

Next, Classic Concepts will continue expanding its distribution and sourcing network, continuing to ramp up its usage of NetSuite as it grows.

Reducing on-hand stock by 25% to increase cash flow

Hydrafacial was founded in 1997 with the vision of “delivering beauty health experiences to everyone, where you live, work and play.” The Hydrafacial system uses a patented technology to cleanse, extract, and hydrate the skin.

Previously, the Long Beach, California-based company used a mixture of legacy applications and spreadsheets to run its growing business, predictably leading to many manual and disjointed processes. Hydrafacial initially implemented NetSuite ERP for its US operations. After seeing success there, the company decided to migrate its German business—which had its own legacy system and also relied on many manual and disjointed processes—onto NetSuite with the help of partner Jade Global.

Hydrafacial rolled out NetSuite for financials, inventory management, and CRM to manage its procure-to-pay and order-to-cash processes. In addition to implementing the core NetSuite modules, Jade Global(opens in new tab) built integrations between NetSuite and Hydrafacial’s 3PL partner DHL to ease the fulfillment process for its growing ecommerce business and to provide greater inventory visibility. More accurate and up-to-date data helps the company make informed purchasing decisions—it has reduced on-hand stock by 25–30% since moving to NetSuite, reducing carrying costs and giving cash flow a healthy boost.

This project eliminated several manual processes and increased employee efficiency and productivity by about 25%, all while maintaining compliance with Sarbanes-Oxley (SOX). In addition to the significant financial benefits, Hydrafacial reduced the time to close from weeks to days. Centralizing its US and German units on NetSuite has substantially improved Hydrafacial’s customer experience, as well.

The health and beauty business is now working to establish common processes and systems for the rest of its global operations to drive additional efficiency gains.

Turning NetSuite into a competitive advantage

Fortessa Tableware Solutions designs and manufacturers 7,000 tableware products for commercial and luxury consumer markets worldwide. Founded in 1993 by two brothers, the company has evolved into a complex global business. To keep up with its success and growing operations, Fortessa’s technology stack had to evolve with the organization.

Fortessa implemented Sage ERP in the early 2000s, with the infrastructure supporting the heavily customized, on-premises system eventually growing to 50 servers. In need of a new ERP platform, the company evaluated several systems before selecting NetSuite’s cloud-based ERP.

After starting the implementation with a different partner, Fortessa switched to Plative(opens in new tab) because it had the necessary expertise to help the company get the most out of NetSuite. The manufacturer successfully implemented NetSuite ERP and NetSuite SuiteCommerce for ecommerce.

The implementation included Plative's Custom Commissions bundle, which automatically calculates multitiered sales commissions in NetSuite based on configurable commission rules. This commissions customization eliminated hundreds of hours of overhead per month and eased the sales teams’ frustrations with the previous system.

NetSuite has helped Fortessa unify its operations, support its ecommerce expansion, and keep up with its rapid growth. The business sees NetSuite and Plative as integral to its business strategy both now and in the future.

“We committed to making NetSuite a competitive advantage,” Fortessa President Emeritus Scott Hamberger said.

Visibility across all project phases

Automatic Systems, Inc. (ASI) specializes in material handling and automation systems used by manufacturers and distributors. A large percentage of ASI’s business is in the automotive industry, but the company’s products support companies in other verticals such as steelmaking, baggage handling, automotive, and power generation.

ASI previously used many disparate systems including Encompix, Buildertrend, QuickBooks, spreadsheets, plus other systems to manage its various entities. Disparate technology across business units limited visibility into work-in-progress and finished goods for ASI’s customers. ASI also had no single source of accurate information, which led to accounting and procurement challenges.

ASI launched an extensive evaluation process, looking at Epicor, Infor, Rootstock, and Acumatica before choosing NetSuite. After a thorough evaluation, ASI chose NetSuite because it could bring together all business functions and processes for major efficiency gains. With PCG as its implementation partner, ASI rolled out NetSuite OneWorld ERP, with additional modules for revenue management.

PCG(opens in new tab) also implemented SmartFactory, an SDN solution, for transparency into manufacturing on the shop floor. SmartFactory lets ASI collect valuable data against work orders during manufacturing, including scrap, labor, and downtime. Once work orders are complete, the data is recorded in NetSuite, where it can be analyzed with the prebuilt reports SmartFactory provides.

The implementation was a huge success, with different entities going live on NetSuite in phases. Most entities went live in the first wave, with another launching in the second and the final one in the third. The staggered approach that PCG helped design worked well for the organization because it could stabilize, adjust, and prepare for the next phase of go-lives after each round. ASI has benefited from better inventory management and visibility into manufacturing with the new system.

Cloud ERP fuels international expansion

Founded in 1989, ABBYY puts information to work with a combination of innovation and experience that turns business-critical data into intelligent, actionable outcomes in more than 200 languages in real time.

ABBYY previously ran on Sage Intacct but faced numerous issues with the system as it expanded internationally. For example, the system didn’t provide localization, global reporting, or multilanguage support.

ABBYY also considered Workday before selecting NetSuite and implementing SuiteSuccess for Software and NetSuite OneWorld. Vursor(opens in new tab) led the implementation, integrating NetSuite with Salesforce CRM and configuring additional billing automation that let ABBYY track its monthly recurring revenue.

The implementation was a roaring success and ABBYY was up and running on NetSuite in less than five months. Integrating NetSuite with Salesforce has helped ABBYY reduce customer acquisition time and automated many steps in the month-end close for all internal subsidiaries.

Next, ABBY plans to continue to expand internationally, acquire other companies where it makes sense, and possibly seek an initial public offering (IPO).

Find out how the unique skills of NetSuite Alliance Partners can help your business get the most out of NetSuite(opens in new tab).

NetSuite has packaged the experience gained from tens of thousands of worldwide deployments over two decades into a set of leading practices that pave a clear path to success and are proven to deliver rapid business value. With NetSuite, you go live in a predictable timeframe — smart, stepped implementations begin with sales and span the entire customer lifecycle, so there's continuity from sales to services to support.