NetSuite Alliance Partners are uniquely equipped to help customers extend NetSuite ERP with modules covering functionality such as planning and budgeting, field service management, professional services automation, ecommerce, and configure, price, quote (CPQ) capabilities. In some cases, Alliance Partners help customers upgrade from legacy or entry-level systems to NetSuite’s cloud ERP, then augment the system with specific modules that address distinct challenges. By drawing on their deep expertise with the NetSuite platform and various industries, top Alliance Partners fuel the growth of the organizations they work with by driving newfound efficiency and insights.

This post is part of a series that showcases our Summer 2024 Alliance Partner Spotlight Award winners featuring customers that are using modules including NetSuite CPQ, NetSuite Field Service Management, NetSuite Planning and Budgeting, and NetSuite SuiteCommerce.

Customer: Raw Sugar Living

NetSuite Planning & Budgeting (Products) Spotlight Award Winner: MindStream Analytics

Raw Sugar Living is a Los Angeles-based maker of clean and eco-friendly body, hair, skin and lip care products. Since its founding in 2014, the company has grown rapidly, with products now sold online and at major retailers around the U.S. Backed by WM Partners, Raw Sugar needed to support its expansion with better financial tools.

To address this, Raw Sugar upgraded from QuickBooks to NetSuite. However, continued reliance on spreadsheets made budgeting and forecasting inefficient, and finance staff and leadership struggled to access real-time data for aligning forecasts with actual performance. NetSuite Planning and Budgeting was a natural next step to address these weaknesses

Implementing NetSuite Planning and Budgeting in just one month by MindStream Analytics solved these challenges. The integration with NetSuite ERP now enables real-time data analysis, streamlined reporting and better scenario planning. With improved visibility and data accuracy, Raw Sugar can make faster, more informed decisions and plans to further enhance its forecasting and reporting capabilities as it continues to grow.

Customer: EnfraGen

NetSuite Field Service Management Spotlight Award Winner: Bring IT

EnfraGen is a fast-growing renewable energy business serving Latin American markets. Founded in 2015, the company runs nearly 2.2 gigawatts of energy capacity through hydro, solar, wind, and natural gas facilities, with locations in Colombia, Chile, Costa Rica, and Panama. The company is jointly controlled by energy infrastructure developer Glenfarne Energy Transition and Partners Group, a private equity firm.

EnfraGen faced challenges with disparate processes and systems with Infor EAM, SharePoint and spreadsheets. The lack of a unified system and standardized processes led to inefficiency and inconsistency in service delivery and made it difficult to coordinate teams and track performance. Recognizing that centralization would help fuel growth, EnfraGen selected NetSuite Field Service Management, including its enterprise asset management capabilities. Implementation by Bring IT was completed ahead of schedule.

With NetSuite, EnfraGen is improving operational efficiency and gaining scalability to support continued growth. The system supports standardized processes and reduces workflow variances. Bring IT customized the NetSuite mobile app giving field workers access to real-time data and past service records, reducing paperwork improving clarity and work quality. Dynamic scheduling capabilities optimize resource allocation, while digital signatures provide better speed and accuracy compared to paper documentation.

Customer: EasyPost

NetSuite SuiteProjects Pro Spotlight Award Winner: AppWrap

EasyPost provides an end-to-end shipping platform that helps retailers, ecommerce brands, fulfillment providers, and online marketplaces make shipping simpler and more efficient by integrating with leading carriers such as FedEx, UPS, USPS, and DHL. Based in Utah with marquee customers including Walmart, eBay, Starbucks, Dell and Etsy, EasyPost is available in more than 200 countries and has executed more than one billion shipments since its founding in 2012.

Using a variety of tools for project and resource management, time tracking, and expense management posed challenges at EasyPost. Manual project costing, time tracking, and invoicing were tedious and time-consuming, and the company lacked real-time visibility into project performance. EasyPost decided to adopt NetSuite SuiteProjects Pro implemented by AppWrap.

With NetSuite SuiteProjects Pro together with NetSuite ERP, EasyPost has simplified and accelerated complex billing, revenue recognition, and multi-entity financial consolidation. Comprehensive reporting capabilities let EasyPost track project performance and profitability and generate insights that help guide pricing and staffing decisions. EasyPost has substantially improved efficiency and scalability with its SuiteProjects Pro implementation, and in future phases plans to take advantage of additional NetSuite capabilities as it expands its market reach.

Customer: Bus Parts Warehouse

SuiteCommerce Spotlight Award Winner: Anchor Group

Bus Parts Warehouse is a leading national supplier of aftermarket school bus parts and accessories, ranging from engine components and suspension assemblies to flooring, mirrors, automatic door closure mechanisms, and equipment to assist special-needs passengers. Founded in 1999 and headquartered in Syracuse, New York, the company is owned by CoBe Capital, a private equity firm.

Bus Parts Warehouse wanted to offer customers painless online shopping and experiences. Using Shopify for its ecommerce storefront, the company had difficulty maintaining custom catalogs for different school districts. Managing out-of-stock products was also problematic, triggering time-consuming customer inquiries. Bus Parts Warehouse rerouted to NetSuite SuiteCommerce, implemented by Anchor Group, which natively integrated with its core NetSuite ERP platform.

The move to NetSuite generated quick ROI with improved client communication, minimizing email exchanges and lengthy phone calls. Customizations by Anchor Group have given Bus Parts Warehouse flexibility to seamlessly display out-of-stock notifications and offer back-ordering options on product listing pages. The company now has the needed flexibility to create custom catalogs for specific districts and to better manage pricing, part of numerous improvements for staff managing the ecommerce storefront.

Customer: TechStar

NetSuite CPQ Spotlight Award Winner: Riveron

TechStar, trusted partner to the world’s most critical process industries, delivers advanced instrumentation and analytical solutions across all sectors of oil and gas, chemical processing, power generation, semiconductors, water and wastewater, food and beverage manufacturing, and more. Since its founding in 2001, the Houston-based company has built a powerful trifecta—world-class products, unmatched expertise and industry-leading technical services and training – helping customers maintain regulatory requirements and operate confidently while maximizing efficiency and profitability.

Behind the scenes, however, TechStar’s quoting process had become a growing bottleneck. Sales representatives spent hours piecing together complex quotes from multiple sources--searching vendor websites, referencing outdated price books, and manually updating spreadsheets. Without standardized workflows, the process slowed productivity, increased risk of costly errors, and hindered scalability.

To address these challenges, TechStar implemented NetSuite CPQ in partnership with Riveron. The upgrade replaced fragmented tools with a centralized platform featuring standardized workflows, a consistent item identification process, and robust configuration capabilities.

Riveron’s tailored implementation empowered TechStar’s sales team to produce detailed, accurate and fully configured quotes directly within the system, enhancing clarity, boosting customer confidence, and streamlining operations. The solution also improved data security, eliminated duplicate and inconsistent records, and strengthened auditability.

The result: A faster, more reliable, and fully scalable quoting process—freeing sales teams to focus on what they do best: serving customers and driving performance.

Find out how the unique skills of NetSuite Alliance Partners can help your organization get the most out of NetSuite.