Lovesac Reinvents Furniture and the Customer Experience

July 16, 2015

Posted by Barney Beal(opens in new tab), Content Director,

Lovesac(opens in new tab), the pioneering manufacturer and retailer of patented foam-filled furniture, reinvented what sofas and chairs could be in the family household. From a teenager’s bright idea in 1995, the company has grown to 60 retail locations across the U.S. offering bean bag-like Sacs and modular Sactionals(opens in new tab) that can be configured into any arrangement.

Now the company is pushing the edge of innovation to continue operating as a thriving omnichannel(opens in new tab) retailer(opens in new tab) delivering a superior customer experience at every touchpoint with exceptional efficiency.

Kim Dietz, product manager, omnichannel, and Darren Johnson, director of ecommerce for Lovesac, recently sat down with Debbie Hauss, Editor-in-Chief of Retail TouchPoints(opens in new tab) at our SuiteWorld conference. Watch the video below to learn how Lovesac is transforming its omnichannel business with NetSuite to run its core business processes—from financials/ERP, inventory and order management(opens in new tab), and CRM(opens in new tab) to point-of-sale(opens in new tab) (POS) processes across its 60 brick-and-mortar retail locations.


Learn more about Lovesac

Case study: Lovesac Drives Retail Efficiency and Growth with NetSuite(opens in new tab)


NetSuite has packaged the experience gained from tens of thousands of worldwide deployments over two decades into a set of leading practices that pave a clear path to success and are proven to deliver rapid business value. With NetSuite, you go live in a predictable timeframe — smart, stepped implementations begin with sales and span the entire customer lifecycle, so there's continuity from sales to services to support.

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