For as long as partners have been in the Cloud, NetSuite has been a leader and acknowledged innovator in partner programs, offering its partners attractive margins, recurring revenue and other opportunities for traditional ERP partner along with somewhat non-traditional offerings, like the BPO Partner Program(opens in new tab), the Accountant Program(opens in new tab), the Commerce Agency Program(opens in new tab) and more. This week at SuiteWorld19, NetSuite unveiled what may be the largest innovation NetSuite has ever made in its partner ecosystem.
SuiteLife is NetSuite’s new partner engagement offering for Solution Provider and Alliance Partners. SuiteLife leverages NetSuite’s more than 15 years of expertise into what creates partner success in the Cloud to accelerate new partner onboarding, provide multiple layers of engagement and support all while taking advantage of NetSuite best practices enabling partners to grow their businesses faster, increase productivity and customer satisfaction.
With SuiteLife, new partners can be ready to sell NetSuite within 90 days of membership. Existing partner’s new hires can receive the same benefits, enabling those partners to scale their staff more quickly and cost-effectively
NetSuite designed SuiteLife around four key pillars: SuiteSuccess Alignment, Accelerated New Product Introduction, Partner Success Support, and a Simple and Holistic worldwide program structure.
NetSuite is bringing the identical journey it uses with its own new hires to new partners. This Accelerated onboarding enables NetSuite professionals across the disciplines of sales, marketing, solution consulting and functional consulting to be trained and functionally NetSuite-ready in as little as a few weeks, but more commonly in about 90 days. Accelerated onboarding starts with individuals attending either SuiteWeek, where a partner’s pre-sales and sales professionals train alongside the NetSuite direct sales force, or TechWeek for delivery professionals where partner only training takes place. SuiteSuccess(opens in new tab), a pre-configured cloud solution built on industry leading practices based on NetSuite’s two decades in the business and more than 16,000 customers, provides the learning foundation for all attendees. Some practices may use other engagement models, in addition or instead of SuiteSuccess, to deploy NetSuite, so individuals learn how SuiteSuccess maps to these other models.
Partners can continue their learning using the online Learning Cloud Support (LCS) tool as part of the accelerated onboarding process. With LCS they get deeper knowledge of NetSuite products and specific industry best practices using SuiteSuccess Industry Editions(opens in new tab) as the basis. Plus, they can continue developing their skills relative to their pre-sales, sales or delivery role as they prepare to begin selling and implementing NetSuite.
Accelerated Product Launch
Education is a lifelong pursuit, especially when you are a NetSuite partner and growing this fast. With SuiteLife, all NetSuite partners will be up to speed on new releases or product launches as soon as they are released. In addition, partners can expand their knowledge across the portfolio by learning about WMS(opens in new tab), SuitePeople(opens in new tab), SuiteBilling(opens in new tab), ARM(opens in new tab) and more—allowing them expand their business by providing additional NetSuite functionality to their customers.
Beyond enablement, partners need support and SuiteLife provides extensive support to ensure teams are productive, implementations go smoothly and customers go live with a smile on their face. The first level of support partners receive is access to SuiteAnswers, NetSuite’s knowledge center of support articles, best practices, help topics and training videos. The next level is Premium Support, where partners receive 24/7 priority response to online or telephone inquiries plus advice and assistance on usage and configuration questions not offered in the basic support package. The third level is new with the launch of SuiteLife: Advanced Partner Support (APS). APS gives partners the opportunity to “phone a friend” or rather an elite NetSuite team for the most-complex, consultative implementation assistance that goes beyond beak-fix advice and provides real advice and program solving to ensure the best possible customer outcomes.
Integral to the Solution Provider and Alliance Partner programs, SuiteLife provides one subscription for all these enablement tools and levels of support. Unified into one package, partners can rest assured they have everything they need to ensure their team is productive, they can invest in growing their team predictably, their NetSuite practice is successful and their customers are world-class satisfied.