What is NetSuite Returns Management?
The returns management capabilities within NetSuite Order Management simplify the returns process and increase profitability by ensuring items are immediately returned to inventory and available to sell. With it, companies can accept returns from all channels, complete exchanges, manage the credit and how the return will be handled and set returns process rules. NetSuite eliminates common points of failure with disparate systems, ensuring that returns are managed accurately and saleable items make it back into available-to-promise (ATP) inventory without delay.
Grow Customer Loyalty
Use the returns experience as an opportunity to increase customer loyalty by providing an intuitive, simple experience and provide consistent communication throughout the process.
Share information on returns, exchanges, warranty claims and repair throughout the organization. Customer support staff can track issues with NetSuite case management capabilities, send automatic updates and provide the latest information upon request.
NetSuite is the perfect convergence point for different datasets. We're able to see customer interactions, the status of order lines, inventory detail and shipment information at-a-glance from a single application.
NetSuite Returns Management Benefits
NetSuite Returns Management Features
Return Merchandise Authorization Management
Easily turn a situation consumers often dread into a positive experience with an efficient process that uses case management to give everyone the latest information. From the moment a customer first contacts you about a return, they receive status updates via email and access to a portal where they can provide any additional information, if necessary.
Warranty & Repair
Define different warranty profiles including type of coverage, start date, time period and more, then apply those warranties to specific products. Depending on the criteria, NetSuite can automatically generate the warranty registration upon shipment or delay it until the end user completes an online form or returns a card for manual processing. Should a product need to be repaired, that entire process can be managed within case management and work orders to receive, repair and replace the unit while keeping customers updated on the progress.
Customer Refund Management
Once a return material authorization (RMA) number has been assigned to an order, it's critical to identify and execute the next steps, whether they be to advance ship a replacement, ship upon return, return for investigation/repair or issue a refund. In all cases, NetSuite will walk you through the steps required to ensure the right outcome. When refunds are necessary, NetSuite makes it easy to process and submit them in the form of a check or credit card refund.
Challenges NetSuite Returns Management Solves
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