BTM Global

The NetSuite-BTM Global partnership brings a unique blend of strategic approach and diverse expertise to retail clients, ranging from regional chains to global brands.

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BTM employs a team with deep retail industry experience in many different technologies and vendors. Its diverse expertise provides customers with a well-rounded partner with a broader, more holistic perspective when answering your challenges.

BTM’s approach is strategic

No cookie-cutter approaches here. BTM’s teams are strategic advisors, problem solvers and proactive partners who examine a project from many perspectives and leverage their industry expertise to offer the best solution. From start to finish, BTM seeks to understand a company’s objectives in order to foster honest conversations about what’s needed to help you achieve success.

BTM’s expertise is diverse

BTM’s teams are seasoned and their expertise is diverse, which produces a more comprehensive perspective when working with unique challenges and technologies. The company’s varied areas of expertise, coupled with its strategic approach, allow it to respond more quickly and creatively to customer needs.

Specialized Services

Retailers return to BTM again and again to implement additional projects, address new problems and to provide other services to help make their business operations more seamless, efficient and profitable.


  • Delivery management and program governance
  • Functional and technical architecture
  • Business process and requirements analysis
  • Functional and technical design
  • Custom solutions development
  • Application integration
  • Software configuration and implementation
  • Testing
  • Performance optimization
  • Production deployment assistance
  • Data conversion


  • Application implementation and configuration
  • Quality assurance and testing
  • Payment and security certification assistance
  • Deployment standardization
  • Data conversion and migration
  • Execution environment preparation
  • Production operation readiness
  • Production deployment planning
  • Production stabilization and life cycle support planning


  • Software life cycle support
  • Operational monitoring and troubleshooting
  • Data correction and reprocessing
  • System and software upgrades
  • Stability analysis
  • Training

Strategic Technology Planning

  • Business case development
  • Change management guidance
  • Architectural analysis
  • Business process analysis
  • Solution evaluation
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