Got a Suite Question? We've Got SuiteAnswers!


All NetSuite OpenAir users now have searchable access to a rich repository of answers with SuiteAnswers. SuiteAnswers is your one-stop destination for support, training, and documentation inquiries. In direct response to customer demand for more self-service, SuiteAnswers provides searchable access to support solutions, best practices, training videos and technical documentation. Use the SuiteAnswers portal to:

  • Search the technical documentation and knowledge base articles for an answer to any support question
  • View ranked search results sorted by relevance
  • Browse the Learning Center's training catalog and watch a video
  • Rate and provide feedback on all articles and training courses

From now on, initiate key training, documentation, and support activities as follows:

Action

Steps

Navigate to SuiteAnswers Choose Support from the dropdown menu. In the Support page, click the Visit SuiteAnswers button.
Search the technical documentation Enter your question in the search box at the top of the SuiteAnswers home page.
Search the knowledge base Enter your question in the search box at the top of the SuiteAnswers home page.
Create a support ticket Go to the Support tab and click the Create a Support Ticket link.
Contact support by phone Go to the Support tab and click the Call OpenAir Support link.
Access the OpenAir user forum Go to the Support tab and click the openair.com/userforum link.
View a training video Click the Learning Center tab at the top of the SuiteAnswers portal. Search for a specific topic or use the left side navigation menu to browse for videos by category.

NetSuite is pleased to bring this exciting improvement to our valued customers and partners. Your feedback is welcomed and encouraged so please let us hear from you!