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Customer Relationship Management

Powerful CRM capabilities that drives the complete customer lifecycle and strengthens customer relationships

NetSuite CRM is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.

Key Benefits

  • Delivers powerful CRM capabilities, including sales force automation (SFA), marketing automation, customer support and service.
  • Streamlines lead-to-cash processes.
  • Elevates productivity across the organization with a 360-degree view of your customers.
  • Improves sales performance through forecasting, upsell and commission management.
  • Manages global sales and services organizations.
  • Includes powerful sales performance management, order management and partner management.

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Product Data Management

Manage all your product data in one place, simplify the design process and reduce time to market for new products.

NetSuite is built from the ground up to support product-based businesses and has robust capabilities to establish and maintain all of the master data you need to run your business including: items, customers, partners and vendors. For any other data you want to track, the SuiteCloud platform can define an unlimited number of additional fields, tables and searches, etc. to provide visibility into any data you want, where you want it—regardless of the source.

Key Benefits

  • Ensure production engineering changes propagate end-to-end and are reflected in downstream BOMs, plans and inventories.
  • Extended capabilities for inventory control tracking, planning and costing of items in project-controlled environments.
  • Deliver more flexibility in costing by supporting comprehensive inventory costing methods including LIFO, FIFO, average, standard and actual costing.
  • Streamline team management using at-a-glance allocations of people with data, processes and business systems.
  • Integrate with other CAD applications and simplify costing by supporting easy importation of BOMs.

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Order Management

Get the intelligence and automation needed to help use inventory more efficiently, reduce shipping costs and improve the customer experience.

As customer expectation and supply chain complexity continue to rise, it is more critical than ever to deliver the perfect order. NetSuite's Intelligent Order Management automates your order promising, allocation, orchestration and execution processes allowing you to intelligently fulfill orders based on your global inventory availability and business rules. NetSuite's Intelligent Order Management enables you to deliver the perfect order every time.

Key Benefits

  • Manage all quotes and orders with a centralized system and integrated order-to-cash processes.
  • Intelligent workflow for approval routing, pricing and discounting.
  • Get control over your release-for-fulfillment process.
  • Save the sale by enabling omnichannel fulfillment from wherever you hold inventory.
  • Optimize fulfillment to meet demand and increase inventory turns while preserving safety stock.
  • Scale your business but keep labor fixed. Efficiently manage fulfillment, eliminate manual work and manage only by exception.
  • Deploy quickly and iterate as the market and your business change.

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Planning and Scheduling

Automatically balance demand and supply, ensuring you have inventory in the right place at the right time

Scheduling is one of the most complex functions within manufacturing. For years, the challenge has always been to find a solution that has the complexity to achieve the desired results without sacrificing usability. NetSuite's Production Scheduling solution achieves this balance with features that make it possible to create a realistic schedule with minimal effort.

Key Benefits

  • Real-time scheduling engine—both backwards and forwards.
  • Flexible scheduling code to enable advanced sequencing.
  • Finite and infinite capacity scheduling with user defined constraints.
  • Multiple graphical representations of the schedule.
  • Drag and drop scheduled operations for manual override.

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Manage your vendors and purchasing processes with the visibility to ensure you get the best price and delivery combination.

NetSuite is built to support the needs of product based businesses from very early in its history and today offers a variety of native features, functions and processes to help you ensue that you have the right materials available—at the right time—at the right place.

Key Benefits

  • Manage multiple locations with ease.
  • Optimize inventory levels.
  • Simplify the ordering process for your users.
  • Enforce multi-level approval workflows.
  • Control spend with blanket PO's and purchasing contracts.

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Production Control

Create, release, update and monitor work orders throughout the production process

NetSuite offers the flexibility your business needs to manage your production process exactly the way you want. Each location can choose to manufacture the same product the way that best fits their facilities capabilities and data requirements. With NetSuite the ability to backflush, track WIP and capture labor can be configured to ensure you get the right information and control of your manufacturing processes.

Key Benefits

  • Location specific configuration of production control.
  • Automatic status updates with workflow.
  • Real-time view of in-process work orders.
  • Batch updates for completing and closing orders.

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Supply Chain Management

Control and monitor your outsourced manufacturing processes as easily as if they were your own.

Location irrelevance is a concept that the location a product is manufactured in, and who it’s manufactured by, should be completely irrelevant—you should be able to manage the production and supply of your products in the same way as if you were manufacturing them yourselves. NetSuite gives you a global view of all of your inventory, regardless of where it is and who it’s being consumed by.

Key Benefits

  • Global, real-time view of inventory status.
  • Vendor, CM and 3PL Location management.
  • Full Distribution Requirement Planning (DRP) capabilities for multi-location planning.
  • Easily collaborate with your supply chain partners.

Shop Floor Control

Get real-time updates from the shop floor via NetSuite's interactive tablet application and traditional barcoding

Many manufacturers spend significant time and effort trying to predict the future with planning and scheduling applications. Yet, recording what, where, when, why and how your products are currently being manufactured is just as critical and is a key element to a more accurate schedule. NetSuite's Shop Floor Control and Mobility solutions make it easy to quickly and accurately gather information from the manufacturing process.

Key Benefits

  • Powerful, easy-to-use functionality increases user satisfaction and data accuracy.
  • Real-time updates from manufacturing enable you to make educated decisions that affect your business operations.
  • User configurable tablet application allows users to optimize the system on the fly.
  • Native application designed from the ground up as part of Advanced Manufacturing.
  • Issue materials, enter production, record downtime and identify quality issues as they happen.

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Quality Management

Define inspection plans, pass / fail criteria, collect results and monitor in real-time

Designing and manufacturing a product of high quality doesn't happen by accident, it requires a companywide commitment. NetSuite's Quality Management solution has been designed to help you deliver the highest quality in your products with minimal overhead.

Key Benefits

  • Improved product quality.
  • Define and maintain inspection plans.
  • Collect in-process and incoming inspection results.
  • Compare to pass / fail criteria.
  • Integrated non-conformance reporting.
  • Reduced cost of quality.

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