Why NetSuite ERP for Security Products & Services

Security services companies must adapt to a fast-changing industry, one driven by diverse forces such as the rise of AI in security monitoring and alert systems and the growing importance of monthly recurring revenue (MRR) to providers’ business model. As companies race to keep up, many struggle with outdated business management software that depends on manual data entry, making it challenging to coordinate projects, schedule technicians, and manage diverse customer expectations. These cumbersome processes can lead to inefficiencies and increased operational costs.

Implementing NetSuite's cloud-based ERP solution can help security service providers optimize their operations. With its integrated service management capabilities, NetSuite allows for seamless coordination between office-based staff and field technicians, improving communication and overall productivity. By automating many back-office tasks, security businesses can reduce manual errors, optimize billing, and gain valuable insights into their financial health.

Improve Visibility and Transparency. Make timely decisions across your organization with customizable role-based dashboards that provide up-to-date insight into key business data.

Streamline Reporting and Compliance. Simplify compliance through extensible, automated controls and robust reporting with clear audit trails.

Optimize Costs and Profitability. Use powerful job costing, procurement, project management, and analytics tools while also tracking product sales and recurring monthly revenue on the same service order with a single, integrated platform.

Increase On-Site Technician Efficiency. Get real-time updates on technician locations, access critical client and service order details, and automate the creation of service reports, all from an intuitive mobile app.

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Product Features

Financials and Accounting

Increase productivity with real-time tracking, reporting, and auditing tools that integrate with your broader back-office, sales, and service processes.

Customer Relationship Management

Promote superior service through a 360-degree view of customer issues, interactions, and transactions, in one repository, enabling a consistent service experience across touchpoints.

Integrated Budgeting and Forecasting

Plan, budget, and forecast faster and with more confidence with a collaborative and scalable solution that leverages your financial and operational data from NetSuite and other sources. Use AI modeling capabilities, approval workflows, and comprehensive reporting to drive effective strategy planning and execution.

Inventory and Supply Chain Management

Reduce handling cost, optimize cash flow, and deliver products to customers when and where they want them, whether you keep inventory on hand or drop ship from preferred vendors. Back and forward trace inventory using lot and serial tracing. Monitor stock levels across locations, including vehicles, through multi-location fulfillment.

Project Management

Streamline and accelerate project delivery from project creation to resource onboarding and allocation, timesheet tracking and approvals, and expense authorizations. Access at-a-glance insights into milestones, task completion, progress against the expected timeline, and cost targets.

Field Service Management

Increase efficiency, cut operational costs, and drive customer satisfaction through an end-to-end field service management solution. Use the field service mobile app to supply on-site personnel with alerts and access to current information, as well as provide managers the flexibility to schedule and adapt job assignments.

NetSuite Security Customer Stories

Solution Provider Cordicate IT Consolidates Applications and Transforms Its Business with NetSuite

ICD Security Solutions Achieves International Compliance and Improves Sales Efficiency 50 Percent With NetSuite OneWorld