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  2. Siemens PLM Professional Services Division

NetSuite OpenAir Helps Siemens Division Streamline Professional Services Across 15 Countries

Siemens PLM Professional Services Division

Company

Siemens PLM Professional Services Division

Location

Dallas, TX

Industry

Software

Applications Replaced

SAP, Salesforce.com, eRealm, and Siemens' PLM software

Solutions

NetSuite OpenAir

"I doubt we could have done this with a non-web-based system. We'd have to install clients everywhere, and we'd end up in a nightmare." Siemens PLM Professional Services Division

Customer Success

  • Automated professional services processes now support more than 3,000 projects in more than 15 countries.
  • NetSuite OpenAir gives Siemens visibility into 2,700 resources with more than 1,500 sets of skills and unique product knowledge.
  • Global resource utilization now lets Siemens calculate and forecast revenue flow for professional services.
  • Multi-currency capabilities help streamline financial reporting for world-traveling professional services teams.

Challenges

  • The Siemens PLM services was wasting time and money trying to manage 15 disparate professional services applications.
  • Overly-complicated, non-standard processes reduced visibility, making global and regional resource utilization impossible.
  • The division didn't want to extend the company's SAP software because of the high cost of maintaining remote client-server software.

Solution

  • Siemens began by running employee workshops to help users make the transition from their proprietary systems to NetSuite OpenAir.
  • First module implemented was resource management, then time capture and other modules.
  • Nine-month rollout started with offices in Benelux, then simultaneously in America, Europe, and Asia South Pacific.

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