Revant Optics Achieves Vision for Growth with NetSuite


Revant Optics

Company

Revant Optics

Location

Portland, Ore.

Industry

Retail

Application Replaced

QuickBooks

Solutions

NetSuite OneWorld
Inventory Management
Order Management
CRM

IMPLEMENTATION PARTNER

NetSuite Professional Services


"NetSuite is a great platform for high-growth companies. Having all our information on sales, inventory, orders, fulfillment and customers on one platform has been extremely valuable." Revant Optics

Customer Success

  • NetSuite provides a scalable, integrated cloud platform for fast-growing online retailer of affordable aftermarket lenses for high-end sunglasses from Oakley, Ray-Ban, Spy Optic, Costa Sunglasses and Rudy Project.
  • Revenue is up 65% in first 10 months on NetSuite for Revant Optics, named to the 2014 Inc. 500 List of America’s Fast-Growing Private Companies.
  • NetSuite OneWorld delivers multi-currency conversion capabilities that enable Revant Optics to transact in the Euro, British pound, Australian and Canadian dollars and other currencies.
  • Product information management capabilities in NetSuite help Revant Optics streamline product listings on eBay and Amazon U.S. and international marketplaces.
  • Company is saving dozens of hours a week in finance, order processing and CRM with automation in the NetSuite solution.
  • Reporting on details of cross-channel sales is up to three times faster with NetSuite compared to previous manual processes.
  • NetSuite order management scales to accommodate more than 15,000 transactions a month across multiple channels to customers around the world.
  • Revant Optics has expanded its number of SKUs from 700 to 1,700 while on NetSuite.
  • Revant Optics relies on NetSuite to streamline fulfillment of customer orders through a third-party logistics provider (3PL) partner.
  • NetSuite CRM supplies a history of all customer interactions used to support targeted email marketing that drives additional revenue.
  • NetSuite CRM also enables Revant Optics to improve customer service response and effectiveness without adding additional staff.

Challenges

  • High order volumes at Revant Optics had pushed QuickBooks to the limits of its transaction processing capacity.
  • Use of Excel for inventory management was inexact and time-consuming, and couldn’t scale as order and SKU volumes grew.
  • Company had limited visibility into sales by channel, including third-party online marketplaces like Amazon and eBay.

Solution

  • After an evaluation against Sage MAS 90 and QuickBooks Enterprise, Revant Optics selected NetSuite as a platform for growth across new channels and international markets.
  • Solution from NetSuite partner ChannelAdvisor, natively integrated with NetSuite, gives Revant new speed and flexibility in managing online marketplace listings and sales.
  • Cloud-based architect supports remote work and avoids the cost and complexity of in-house software, servers and IT personnel.

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