IT Education Provider KnowledgeNet Streamlines and Grows with NetSuite


KnowledgeNet

Company

KnowledgeNet

Location

Tempe, Ariz.

Industry

Education

Solutions

NetSuite ERP
CRM


"NetSuite gives us actionable, reliable data to better help our customers and the organization. It's really helping us take the business to the next level." KnowledgeNet

Customer Success

  • NetSuite's scalable, workflow-driven platform has increased overall business efficiency for the leading provider of education and training on Cisco, Microsoft, VMware and other technologies to IT professionals.
  • NetSuite has enabled KnowledgeNet to streamline key business processes including lead qualification, sale engagement, order-to-cash, financials and ongoing customer support.
  • Efficiency within the lead qualification team has increased 60% with automated workflows and greater visibility with NetSuite.
  • Efficiency is up 70% among support/success advisors, and up 50% among sales reps, since NetSuite went live in 2013.
  • Ease of customizations in NetSuite helps KnowledgeNet implement automation and triggers to accelerate lead qualification, sales, support and financial processes.
  • KnowledgeNet has seen double-digit year-over-year revenue growth since implementing NetSuite, serving 14,000 corporate customers and 28,000 students.
  • KnowledgeNet has gained new visibility with real-time data across finance, sales and support to make informed business decisions and position the company for future growth.
  • Rollout of NetSuite SuiteCommerce in 2015 will extend full ecommerce across hundreds of course offerings and provide online self-service to customers.

Challenges

  • Fragmented environment of QuickBooks, Excel and Act! contact management made it difficult to find information, monitor key metrics and make sound business decisions.
  • Lack of security in the critical data made the business vulnerable to errors or bad decisions.
  • Growth opportunities and productivity suffered with the need for KnowledgeNet personnel to manually piece together data across disparate systems.
  • Previous on-premise applications lacked the scalability and functional scope needed to efficiently grow the business.

Solution

  • Selected over Microsoft Dynamics GP, SugarCRM, SalesLogix and Saleforce.com, NetSuite offered KnowledgeNet a single, integrated platform covering all key business processes.
  • Customization capability and reporting flexibility have been instrumental in enabling KnowledgeNet to make the most of its cloud solution.
  • NetSuite integration with Act-On marketing automation solution has helped KnowledgeNet increase engagement and sales among prospects and customers.

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