Vice President of Global Sales and Board member, Handheld Group
With five subsidiaries across the globe, all running on different systems, Handheld was struggling to consolidate financials and build reports with many error-prone, cumbersome manual processes. After evaluating Microsoft Dynamics and SAP, it determined NetSuite OneWorld was the only solution that could meet its needs.
With a unified system for financial, customer and inventory data, Handheld has clear visibility into end-to-end operations and can determine the day’s profits with the click of a button. Customers can enter service requests online which are fed directly into NetSuite for an improved experience.
With NetSuite in place, Handheld was able to overhaul its sales and forecasting processes. The cloud-based system lets it easily add to and manage its 11 subsidiaries in nine countries and bring new employees on quickly with NetSuite’s intuitive user interface.