Year after year, professional services organizations look to gather various metrics on the performance of their operations. Pulling the data across thousands of consultants is one step, but what about stack ranking their importance internally or benchmarking the metrics externally across the industry?
This year’s Professional Services Maturity Benchmark report offers compelling insights into the metrics of some of the most globally renowned professional services groups.
This comprehensive report from SPI Research, the leading independent technology services research firm, found 20 out of 456 firms surveyed to perform better than the rest in profitability, on-time delivery and client satisfaction. SPI identifies these firms as “the best-of-the-best.”
Jeanne Urich, Managing Director of SPI, outlined five common threads of success among this group in the top 5 percent: leadership, client relationships, human capital alignment, service execution, and finance and operations.
Below is a sneak peek at some of the key differentiating data that separates the best from the rest:
|
Measurement |
Top 20 Firms |
All Others |
Advantage |
|
Net Profit (EBITDA) |
26.30% |
16.10% |
63% |
|
Size of PS Organization (employees) |
490 |
340 |
44% |
|
Year over year PS headcount growth |
19.80% |
8.70% |
126% |
|
Year over year PS revenue growth |
19.40% |
7.50% |
159% |
|
Average revenue per project (k) |
$193 |
$169 |
14% |
|
Annual revenue per employee (k) |
$221 |
$155 |
43% |
|
Reference clients |
88.80% |
74.00% |
20% |
|
Projects delivered on-time |
90.20% |
79.20% |
14% |
Once again, NetSuite is the solution of choice for several of SPI’s “best-of-the-best” winners. A deserved salute to…
Pariveda Solutions, Inc., a leading management consulting firm specializing in performance improvement.
TOP Step Consulting improves business efficiency and productivity for Professional Service operations by providing consulting and implementation services.
Vision Solutions protects data, minimizes downtime and maximizes resources for the modern data center.
The winners are among the thousands of professional services firms that use NetSuite to grow their business. Strong functionality across PSA, financials, CRM, and HCM enable PSOs to power their business and become the best-of-thebest.
To learn more about how NetSuite can help grow your professional services organization, please explore our offerings and schedule a value assessment today.