You’ve heard the old adage, “An investment in knowledge pays the best interest.” Benjamin Franklin certainly knew what he was talking about. A system, no matter how robust, is only as powerful as the person using it. And efficient usage stems from comprehensive learning; empowering the user to feel comfortable and productive.
This certainly also applies to learning a business system. No matter how powerful a system like NetSuite is, having an educated user base makes all the difference in how it performs for the organization. Businesses need to empower their teams to understand, implement and fully leverage a new system. Yet, accomplishing those goals isn’t always easy. Companies come up against similar hurdles that impede user proficiency and business productivity. That’s why NetSuite has launched an innovative learning offering called Learning Cloud Support (LCS) Company Pass.
The Challenges When Educating Users on a New System
Lack of expert in-house resources
The IT departments at most organizations are stretched to the limit (that is if they even have a dedicated IT team). And very few companies are in a position to allocate someone to training employees on a single system. The result is fractured learning opportunities with non-experts. Businesses need to provide in-depth learning and skilled training to administrators and users, not only during the implementation of a new system, but on an ongoing basis to ensure the system is functioning at its highest potential and maximizing value.
These days, everyone is operating at warp speed, and training on a new system typically does not rise to the top of the to-do list. Many times, even when team members have time to devote to training, their schedules do not align, making a single scheduled training session difficult for everyone to attend. Without multiple, ongoing learning opportunities, users are left behind and struggle to catch up, oftentimes relying on other unskilled users to help them maneuver the system.
Contrasting learning styles
Right brain versus left brain. Visual versus verbal. Speedy versus slow and methodical. We all learn in different ways and at different paces. What one person can learn in a day might take another person a week, and that’s okay. But accommodating every learning method across an organization can be difficult. This in turn leaves some people bored and uninterested, while others are left behind and frustrated. Whether there are five users or 5,000, there is no doubt that a variety of learning methods will be required to be fully inclusive of everyone’s learning style. Although catering to a variety of methods may seem arduous, ultimately, by empowering users to learn in a way they feel most comfortable will lead to an educated user base—profiting the organization in multiple ways.
The Solution is Expert Resources
Get access to expert product support and training
Give users who are learning and growing on a system the opportunity to ask questions and receive live answers from product experts. Sometimes, an answer from a real person is all it takes to make something click.
Allow users to take control of their curriculum on their own schedule. Education resources should be available 24/7. Courses should be available for all relevant topics, so users from different areas of the business can educate themselves on their own time.
Accommodate diverse learning methods
Provide a variety of learning options to accommodate different styles, leaving no user feeling overwhelmed and lost. Engagement and enthusiasm are key, so empower users to learn at their own pace.
Continuous Learning with NetSuite Learning Cloud Support Company Pass
With NetSuite’s LCS Pass, organizations receive subscription-based training that allows all NetSuite users to easily and cost-effectively engage in continuous learning.
From on-demand eLearning courses and hands-on lab exercises to interactive webinars and training support sessions, LCS Company Pass incorporates multiple learning styles to help users at all levels improve their knowledge and self-sufficiency. Users control their curriculum on their own schedule and have access to NetSuite product experts if they need support.
LCS also offers Tailored Training Events Packs that provide an even more customized learning experience. Through live training sessions, users are able to view NetSuite in action and interact with instructors in real time. With content focused on challenges specific to an individual organization’s needs and system configuration, Tailored Training Events are an invaluable resource for many.
A distributor of traditional traffic control technology, AM Signal, Inc. understood the value NetSuite could bring to the company, replacing systems like QuickBooks and Fishbowl. It also recognized that to maximize the value of NetSuite, users had to be comfortable in adopting the system and proficient in using it. By leveraging LCS, administrators and users could learn about the system’s capabilities at their own pace. Through that education, they were able to add new workflows, custom record types and more features to improve customer communication and response, while simplifying sales and contract renewal processes—features they may not have been able to implement otherwise.
So, all of this that takes me back to what old Ben said. Investing in education pays handsome dividends. Expert training ensures every user has the knowledge and tools to use the system at an optimal level. And there is nothing more important from a team standpoint than making sure everyone has the resources required to execute their designated role. If teams are operating at their highest level, business productivity and profitability will follow.
Watch the webinar Introducing the New Learning Cloud Support Company Pass to learn how to enable your business to boost productivity, empower users and maximize their use of NetSuite.