Comparison of NetSuite's Customer Support Options
| |
Platinum
|
Gold |
Silver |
| Telephone Support |
Toll Free 24x7 |
Toll Free 24x7 |
|
| Hours of Support |
24x7 Worldwide |
24x7 Worldwide |
8:00 AM -7:00 PM
Local time,
(Monday-Friday, excluding holidays)
|
| Central Access Customer Portal |
 |
|
|
| On-Line Case Submission |
|
|
|
| Online Response |
2 hours |
2-4 Hours |
2-4 Hours,
Business Days
|
| Customer Call-Back Response |
2 hours |
2-4 Hours |
2-4 Hours,
Business Days
|
| Dedicated Technical Support Representative |
|
|
|
| Dedicated Program Manager |
|
|
|
|
|
