Results:

• Order processing delays eliminated by NetSuite OneWorld
• NetSuite OneWorld provides seamless multi-location inventory management, creating clear visibility into rapidly-changing stock levels
• Fully-integrated customer and inventory model enables Beyond The Rack to understand complete customer lifecycle and accurately measure margins
• NetSuite OneWorld simplifies process of adding hundreds of new products daily, freeing resources for further growth and expansion
• Future-proof, worry-free cloud availability of NetSuite OneWorld keeps processes running smoothly even during 100-fold traffic spikes caused by sales.

Challenges:

• Beyond The Rack added over 4 million customers since 2009 inception
• Intensely rapid growth putting strain on startup software, creating process delays and foreshadowing more serious errors to come
• Tremendous inventory turnover produces hundreds of new SKUs every day, creating significant inventory management challenges
• Startup systems were a loose aggregation of point solutions with no formal integration
• Growth-mode company wanted to avoid additional hiring for IT operations and system administration
• Disparate systems and distributed warehouses provided very little visibility, and no way to understand true profit and costs across multiple countries and currencies.

Solution:

• NetSuite OneWorld now manages all Beyond the Rack back-office processes
• NetSuite OneWorld CRM, inventory, and order management integrate seamlessly via SuiteTalk with custom Ecommerce front-end
• NetSuite Professional Services worked with Beyond The Rack to understand unique cashflow requirements of its high-turnover model, implementing processes to support complex chart of accounts
• Easy-to-use NetSuite OneWorld solution rapidly deployed to over 200 employees.