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Contact:
Mei Li
Phone: 650.627.1063
E-mail: meili@netsuite.com
NetSuite, Inc.

NETSUITE ATTRACTS MORE CUSTOMERS FROM SALESFORCE.COM

RS Software Saves Close to $300,000 in First Six Months of Deployment

SAN MATEO, CA. — November 12, 2003 — NetSuite, Inc., makers of Oracle ® Small Business Suite, today announced that RS Software, a 350-employee, multi-national software company has standardized its entire business operation — from sales, customer service, and support to financials — on NetSuite, the most widely used integrated CRM and ERP suite for the small and mid-size market. The Oracle Small Business Suite name is used under license from Oracle Corporation (NASDAQ: ORCL).

RS Software needed a real-time software solution that would link their front-office operations, including a sales team and a customer support team, with their back-office. Using salesforce.com and legacy financial software created delays between the company’s sales and financial teams. In addition, RS Software evaluated MAS 500. Consequently, RS Software decided to replace salesforce.com because of its CRM limitations.

"Once we realized the billing version of salesforce.com would not be available anytime soon, we decided to drop it," said Rajil Vohra, General Manager of Sales at RS Software. "We tried ACT! for a time, but we conducted a cost-benefit analysis and decided we needed one package with integrated CRM and ERP."

With NetSuite, RS Software now has a single system to handle the entire sales process, from quote to contract to cash, and provides better customer support and service. In addition to streamlining the sales process, NetSuite also helped the company eliminate duplicate data re-entry. As a result, NetSuite has helped RS Software save almost $300,000 within the first six months of implementation.

"Since we deployed NetSuite, we close more business faster, and spend less money doing so," said Vohra. "Since NetSuite is Web-based we are able to speed up decision making considerably. Compared to salesforce.com, NetSuite offers more robust functionality because it includes advanced features like order management and expense settlement of the sales team. Now, there is no time or communications gap between the documentation of the sales reps and the invoices sent to the client. This has helped us to shorten our payment cycle, thus improving our working capital gap considerably."

For information about NetSuite, visit www.netsuite.com

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