NETSUITE ATTRACTS MORE CUSTOMERS
RS Software Saves Close to $300,000
in First Six Months of Deployment
SAN MATEO, CA. November 12, 2003 NetSuite,
Inc., makers of Oracle ® Small Business Suite, today
announced that RS Software, a 350-employee, multi-national
software company has standardized its entire business
operation from sales, customer service, and support
to financials on NetSuite, the most widely used
integrated CRM and ERP suite for the small and mid-size
market. The Oracle Small Business Suite name is used
under license from Oracle Corporation (NASDAQ: ORCL).
RS Software needed a real-time software solution that
would link their front-office operations, including
a sales team and a customer support team, with their
back-office. Using salesforce.com and legacy financial
software created delays between the company’s
sales and financial teams. In addition, RS Software
evaluated MAS 500. Consequently, RS Software decided
to replace salesforce.com because of its CRM limitations.
"Once we realized the billing version of salesforce.com
would not be available anytime soon, we decided to drop
it," said Rajil Vohra, General Manager of Sales
at RS Software. "We tried ACT! for a time, but
we conducted a cost-benefit analysis and decided we
needed one package with integrated CRM and ERP."
With NetSuite, RS Software now has a single system
to handle the entire sales process, from quote to contract
to cash, and provides better customer support and service.
In addition to streamlining the sales process, NetSuite
also helped the company eliminate duplicate data re-entry.
As a result, NetSuite has helped RS Software save almost
$300,000 within the first six months of implementation.
"Since we deployed NetSuite, we close more business
faster, and spend less money doing so," said Vohra.
"Since NetSuite is Web-based we are able to speed
up decision making considerably. Compared to salesforce.com,
NetSuite offers more robust functionality because it
includes advanced features like order management and
expense settlement of the sales team. Now, there is
no time or communications gap between the documentation
of the sales reps and the invoices sent to the client.
This has helped us to shorten our payment cycle, thus
improving our working capital gap considerably."
For information about NetSuite, visit www.netsuite.com
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