NETSUITE 9.0 SHATTERS USABILITY AND FUNCTIONALITY BARRIERS
More than ever before, an online integrated suite is the best choice to run a growing business
SAN MATEO, CA AND NEW YORK, NY—Sept.18, 2003—NetSuite,
Inc., today unveiled NetSuite 9.0, a major enhancement of its award-winning,
flagship business application. With the addition of new features and enhancements,
NetSuite 9.0 delivers intelligent and complete functionality that automates
CRM, ERP and Web operations for mid-sized companies. Designed around a
user-specific "dashboard" user interface, NetSuite 9.0 provides
the real-time information and advanced functionality to meet complex and
sophisticated business needs at a fraction of the cost of traditional
software. Many of the features added to NetSuite 9.0, particularly new
advances in the dashboard user interface, will also be available in the
company's Oracle® Small Business Suite. The Oracle Small Business
Suite name is used under license from Oracle Corporation (NASDAQ: ORCL).
NetSuite 9.0 adds deep functionality to every aspect of the product.
As importantly, it supports new features that create the most advanced
user interface of any business application – hosted or not –
and builds business intelligence features into the core application. NetSuite
9.0 delivers many new "first and only features" including:
- First and only business application with built-in customisable dashboard
views based on user roles. The patent-pending, role-specific dashboard
includes a new capability that allows information "portlets"
to be dragged and dropped anywhere on the user dashboard. Additionally,
a new "Key Performance Indicators" portlet brings business
activity monitoring front and centre by allowing period-over-period
- First and only Web-based business application with "Xtreme List
Editing." While available in some desktop products, list editing
has never been available in an online product. With NetSuite Xtreme
List Editing, customised lists can be edited right from the user dashboard,
without having to enter the actual record or form being modified.
- First and only mid-market product with commission management and
- First and only mid-market solution with recurring billing. NetSuite
tracks when the next bill is due and automatically creates it based
on complex billing terms.
- First and only mid-market application with matrix items. Inventory
items that are described by multiple attributes (e.g. shirts of different
sizes and colors) can be automatically generated by NetSuite. There
is no limit to the number of attributes that can describe a group of
items, allowing thousands of inventory items to be created and coded
in a matter of seconds.
- First and only online product with advanced features for product
distributors including serialised inventory; pick, pack and ship; units
of measure; bar coding; and quantity pricing.
- First and only application with complete UPS integration. NetSuite,
Inc. is the first software company to receive the entire UPS shipping
API, allowing the product to handle shipping like no other business
application (see the accompanying release "NetSuite 9.0: First
Mid-Market Business Solution to Integrate UPS Online Shipping").
- First and only ERP/CRM solution with integrated e-commerce. NetSuite
9.0 can generate a database-driven Website automatically; can host Web
pages; and can draw on inventory data, pricing data and other information
held in the application. Such data only need be entered once into NetSuite,
and the Website is automatically generated and updated. As well, all
orders placed on the Website automatically leverage the back-office
processes (shipping, invoicing, customer-specific terms, etc.) as defined
by the NetSuite users. Customer and vendor portals are also generated
in the same way, allowing business-to-business transactions to be conducted
with no additional programming or system integration.
In addition, NetSuite 9.0 adds a host of other features that ease transactions
crossing departmental boundaries. Features such as mail merge, streamlined
activity tracking, advanced searching, expanded report options, and easier
customisation will make more than 7,000 companies using the NetSuite family
of products even more productive.
In addition, NetSuite 9.0 adds a host of other features that ease transactions crossing departmental boundaries. Features such as mail merge, streamlined activity tracking, advanced searching, expanded report options, and easier customisation will make the companies using the NetSuite family of products even more productive.
"Some of the most important customer relationship data – what
a customer bought, how it was shipped to them, what a customer's terms
are – are traditionally held in an ERP system," said Denis
Pombriant, VP and Research Director of CRM at Aberdeen. "NetSuite
9.0 breaks the limitations of traditional CRM systems by integrating complete
back-office and front-office systems in a single application. For the
first time, mid-market companies can go from lead to sale to shipment
to service without ever having to integrate data from disparate systems."
Small and mid-sized businesses have been forced to buy separate, and
expensive, software packages to run their business – one for financials,
one for order fulfilment, one for sales force automation, one for customer
support. Then, they spend an even greater amount of money on the hardware
to run the software, and on the resources to install the software, and
on the effort to integrate data from those incompatible systems. Typical
implementations run well over $250,000, and that is before factoring in
the internal IT resources required to manage these complex systems and
the ongoing software and hardware maintenance cost of 20 to 30 percent.
NetSuite eliminates this cost and complexity. NetSuite enables companies
to manage all key business operations in a single, integrated system,
which includes customer relationship management; customer support; accounting
and payroll; warehousing and product assembly; Web store and Web presence;
and employee productivity. In addition, NetSuite is delivered as an online
service, so there is no hardware to procure, no large, up-front license
fee, and no complex setups.
NetSuite also includes the most advanced customisation capabilities of
any application service. NetSuite's customisation capabilities include
a set of integrated, custom record creation and management tools –
NetBase™. NetBase makes NetSuite completely extensible to the specific
needs of each business, allowing the business to define its own custom
data records with complex relationships between each other and existing
to define specific validation and calculation behavior for custom fields.
Additionally, NetSuite provides real-time, system-to-system XML data exchange
capabilities allowing integration with other Web-based or legacy vertical
Pricing and Availability
NetSuite 9.0 is available now, with an entry-level price of $4800/year
for two users. Each additional user can be added for $75 per month. Existing
NetSuite customers receive the new features at no additional charge to
their current subscription.