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Contact:
Mei Li
VP, Corporate Communications
NetSuite, Inc.
Phone: 650.627.1063
E-mail: meili@netsuite.com

 

NETSUITE ANNOUNCES 1000TH ECOMMERCE CUSTOMER

Small and Midsize Businesses Use NetSuite to Tie Web Operations to Internal Financial, Warehouse, Sales and Support Systems

LONDON – 24 June 2004 – NetSuite, Inc., today announced significant growth into the ecommerce market by singing up the 1000th ecommerce customer utilising NetSuite to tie website/Web store operations seamlessly with front- and back-office processes. By standardising NetSuite's NetCommerce technology, these companies can deliver an "Amazon.com-like" experience for a fraction of the cost. Designed and built as part of NetSuite, NetCommerce enables companies to easily transact business on the Web while automatically linking into internal customer relationship management, financial and warehouse systems. The 1000 companies included business-to-business and business-to-consumer websites across all industries including retailers, e-tailers, wholesalers, distributors and technology companies. Many of these customers' websites and Web stores are featured in the NetSuite Mall (www.netsuite.com/ukmall). NetSuite's award-winning products include NetERP, NetCRM, NetCommerce and Oracle® Small Business Suite. The Oracle Small Business Suite name is used under license from Oracle Corporation (NASDAQ: ORCL).

Turning a static Web site into an e-business destination – where products and prices are dynamically updated; inventory is tracked in real-time; each customer is charged their own price level and displayed their own content; orders are taken on a secure shopping cart with fraud protection; multiple warehouses are instantly notified for fulfilment; and customers can track their orders and support tickets – has been a daunting challenge for even the largest companies. It requires tying together a Web site with separate on-site systems for inventory, invoicing, shipping, customer service, contact management and document publishing. An ecommerce capable Web site can easily cost more than $100,000 to create.

NetSuite addresses these issues by providing an easy to use, low cost solution that makes the technical challenges of building an online Web store as easy as point and click. From designing, hosting and managing the Web site; to tracking customers the moment they enter the site; to enabling online transactions whether via credit card or purchase order; to automating back-office inventory processes; to delivering unparalleled online customer service such as 24/7 access to order history, package tracking and multi-level support.

Here is what some of the NetSuite ecommerce customers say about NetCommerce:

Davis Anderson Merchandising Corp, a West Hollywood, Calif.-based producer of e-official merchandise sites uses NetSuite to manage more than 5 sites, including Punisher the Movie (www.marvelcollection.com) as well as Lord of the Rings, Conan, Xena Warrior Princess, and Highlander (www.legendaryheroes.com). "After the Academy Awards when The Lord of the Rings won 11 Oscars, traffic on our site doubled in the space of a few hours," said Leslie Raymond, Director of Internet Services. "Before NetSuite, this would have made us crash – immediately. Whatever NetSuite is doing about load balancing is clearly very effective. The complaints we used to have about the usability of the Web site have dropped dramatically since we started using NetSuite."

Oriel Wines (www.orielwines.com), a New York-based producer of wines with locations around the globe, sells both to businesses and consumers. "We are projecting sales in the tens of millions of dollars within the next few years," said John Hunt, CEO. "Some will be direct online sales to consumers, some will be through the wholesale trade to retail stores and restaurants. All will be managed – indeed, made possible – through NetSuite."

Gproxy, Inc. is a Miami, Fla.-based producer of MobiDepot (www.mobidepot.com), a retailer of consumer electronics with additional offices in Montevideo, Uruguay. "The ability to integrate our NetSuite ecommerce operations into UPS has saved us considerable time and money," said Mario Colla, CEO. "With NetSuite's customisation features I was able to tailor the system to best reflect the industry needs of my online customers. This was essential as most of our business is done via our Web store."

For more information about NetSuite visit: www.netsuite.com/uk

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