NETSUITE ANNOUNCES MAJOR CUSTOMER WIN IN THE UK
London-Based Forest YMCA Standardise Entire Operation on NetSuite 250 User NetSuite Implementation Halves IT Costs, Increases Turnover by 70%
SAN MATEO, CA. MAY 27, 2004—NetSuite, Inc.,
Makers of Oracle Small Business Suite today announced
the largest customer win in the UK since it opened its
UK office in January 2004. NetSuite's UK office is located
in the Oracle campus in Reading, Berkshire (www.netsuite.com/uk).
London-based Forest YMCA has standardised its entire
business operations – from financials to customer
relationship management – on NetSuite, the most
widely used integrated ERP and CRM suite for the small
and midsize market. For more information about the YMCA
story, please go to www.netsuite.com/ymca.
The Oracle Small Business Suite name is used under license
from Oracle Corporation (NASDAQ: ORCL).
Forest YMCA previously used DOS-based accounting; spread-sheets
and Access databases, and was frustrated with decaying,
ad hoc IT systems which cost too much to maintain and
were unsupported. Facing the challenges of needing a
system that could produce proposals to bid for UK government
contracts, and to produce reports for local, regional
and national YMCA groups in England, Forest YMCA evaluated
software such as Microsoft Great Plains, Siebel CRM
and SAP Business One. After an exhaustive review of
these products, Forest YMCA turned to NetSuite to heal
its IT wounds.
With NetSuite, Forest YMCA has overcome the previous
challenges it faced. The accounting department has become
a revenue generator from a cost centre. Additionally
they can monitor the cost of each service it provides
to the community. NetSuite's CRM tools are used to construct
a development plan to boost donations from the YMCA's
member lists and reporting functions are used to compile
bids to provide additional government services. Within
two months of the implementation of NetSuite, Forest
YMCA has seen immediate ROI with the following key results:
- Eliminated 60 departmental databases
- Cut IT costs in half, from £200,000
- Able to standardise entire organisation (250 users)
under one, integrated system
- Less need for IT support
- Able to get one view of every YMCA client, supporter
- Enable everyone in the organisation to ask responsibility
for financial matters
- On target to increase turn-over from supporters
"We investigated the use of various applications,
but they were discounted because of the lack of functionality,
the cost of managing disparate systems, and a complex
and costly upgrade path," said James Nicola, volunteer
ICT Strategic Director for Forest YMCA. "NetSuite
offered us a much better value proposition with a high
degree of integrated functionality, that has replaced
the many disparate software applications we had. NetSuite
is now used at the YMCA across the whole organisation
from accounting to customer relationship management."
"Shortly after a pilot program with NetSuite,
YMCA decided to strip all of their existing software
and implement NetSuite throughout the entire organisation,"
said Dean Mansfield, VP of EMEA for NetSuite. "This
is a clear indication that decaying client/server software
is not working for businesses that want to operate at
low cost while focusing on their core competencies.
NetSuite provides one solution that can take away the
pains associated with traditional software systems."
The software applications utilised by most small and
midsize companies do not allow business processes to
run seamlessly across front and back office functions.
These companies run their business on separate, expensive
software packages – one for accounting, one for
warehousing, one for sales force management and one
for customer support. Additionally, the ongoing cost
of running the software and integrating data from such
multiple, incompatible systems has been high. Stand-alone
applications cannot address the critical needs of a
For more information about NetSuite visit: www.netsuite.co.uk.
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