VP, Corporate Communications
SOFTWARE COMPANIES STANDARDIZE
Rejecting the Difficulties of
Using Multiple, Disconnected Systems to Run their Business,
Hundreds of Software Companies Choose to Run their Entire
Business on NetSuite.
SAN MATEO, CA – May 18, 2004 – NetSuite,
Inc., today announced continued penetration of the software
vertical market by signing up new customers, including
San Mateo, CA-based Biz360® Inc. (replacing salesforce.com/Peachtree);
Olympia, WA-based Retail Management Solutions (replacing
MAS 90/Siebel OnDemand); Houston, TX-based Postmark
DMS, LLC (replacing QuickBooks/Sales Cycle); and Bangkok,
Thailand-based QTranslation (replacing salesforce.com/home-grown
accounting software). These new wins add to the more
than 100 software companies around the world who have
standardized on NetSuite. NetSuite and its customers
are holding a Webinar on May 19 at 11:00 a.m. PT / 2:00
p.m. ET to discuss the benefits of managing their business
with a single, integrated Web-based solution to manage
software business processes using new Web-based technology.
For more information, please go to www.netsuite.com/sba.
NetSuite's product offerings include NetSuite, NetERP,
NetCRM, and Oracle® Small Business Suite. The Oracle
Small Business Suite name is used under license from
Oracle Corporation (NASDAQ: ORCL).
One commonality these companies had prior to using
NetSuite is that they all used disparate software applications
to run their business – one for financials, one
for sales, one for customer service and support, one
for inventory management, one for marketing. Frustrated
with the cost and complexity of using different software
packages, these companies chose NetSuite as the one
solution to automate their business operations from
financials, to inventory management, to lead management,
to sales and marketing. Additionally, NetSuite's advanced
customization technology gives them the ability to tailor
NetSuite to meet their specific needs in the software
industry. Also, because it is an on-demand, Web-based
service, NetSuite eliminates the pain of managing, upgrading
and maintaining traditional software.
Many features in NetSuite are tailor-made for the software
- The NetSuite Customer Center allows customers to
easily check account status information, including
bill paying, checking for new product releases, and
logging support cases.
- The NetSuite Partner Center allows software companies
to give third-party resellers the same functionality
as they give internal sales reps. Leads can be distributed,
forecasts can be updated, MDF can be tracked and used,
and orders can be placed all through the NetSuite
- NetSuite's customer service functionality is powerful
as it easily integrates with third-party defect tracking
products, allowing support personnel to identify and
log newly discovered issues. As well, NetSuite allows
customers to be updated quickly about the status of
their reported issues and the target time for fixes.
In a future release, a defect and issue tracking module
will be included with NetSuite.
- NetSuite Advanced Billing allows software companies
to create unique billing schedules on a line item
by line item basis; for instance, to bill for a software
service on a monthly basis, but bill for consulting
100% up front. This billing schedule then automatically
percolates throughout the rest of the system, bringing
revenue into the forecast as appropriate as well as
generating invoices automatically when they are due
to be paid.
- The NetSuite Dashboard contains multiple key performance
indicators to allow software companies to monitor
sales on a cash, bookings and billings basis in real-time.
- NetSuite customization allows NetSuite functionality
to easily be extended to include capabilities like
consulting job tracking so that consulting projects
can be tracked and billed on the customer record.
- Later this year, NetSuite will add revenue recognition,
a key accounting feature for software companies.
NetSuite itself runs all back-office and front-office
operations on the product, and more than 100 software
companies currently use the product to manage everything
from financials, to logistics management to CRM, to
eCommerce. Recently added customers include:
Biz360 Inc. (www.biz360.com)
based in San Mateo, California, which provides Fortune
500 companies with real-time market intelligence, has
standardized their business on NetSuite by replacing
salesforce.com and Peachtree. Tamara Macduff, CFO of
Biz360 said: "Using separate financial and CRM
applications worked on a department level, but didn't
give us the integrated view we really needed to understand
our business. With NetSuite we now have everything in
one place, and having a unified view of critical information
has made all the difference. From my customized Dashboard,
not only can I see all the usual financial information
about Biz360 the company, but also I can peer into the
sales estimates and sales orders and see the marketing
campaigns and customer support issues that involve each
customer–all from the same place."
Retail Management Solutions
a provider of point-of-sale technology to the pharmacy
industry based in Olympia, Washington previously used
Peachtree and UpShot. They considered switching to MAS
90, but in the end they chose NetSuite. The clear reason
is illustrated by CEO Brad Jones: "We have salespeople
spread across North America, so having Web-based access
to the same customer data has been our No. 1 requirement.
We used Siebel OnDemand / UpShot for a year and a half,
but it only had that one piece: SFA. On the ERP side
I had used Peachtree and evaluated MAS 90 previously,
but even that product could not do everything we needed.
NetSuite has been all we had hoped for and more. From
the Advanced Partner Center to the UPS integration to
the marketing automation to the customization capabilities,
I haven't seen anything in the market that can compete
Postmark DMS, LLC
an industry leading marketing company offering superior
technology, products, tools and expert services for
workshops and seminars, based in Houston, Texas, previously
used QuickBooks. "Postmark is experiencing rapid
growth causing our business to need a flexible and effective
system," said Roger Marksberry, Managing Partner,
Postmark DMS. "Our goal was to find an integrated
solution for accounting, financial planning, inventory
management, CRM, customer care management, and employee
productivity that could also become fully integrated
with our own internal systems. NetSuite is the only
system that can provide this level of sophistication
for a business our size. Five months of operating experience
has confirmed the NetSuite selection was a magnificent
and profitable decision."
a growing Southeast Asian translation services firm
based in Bangkok, Thailand – with operations in
the USA, UK, Sweden, Spain, Singapore and Australia
– and serviced by NetSuite Australia distributor
Net Return (www.netsuite.com.au),
has given up salesforce.com for NetSuite's one solution.
Conor Bracken, managing director of QTranslation commented:
"We were frustrated with having our data in different
systems – salesforce.com, our own custom-built
database, and multiple accounting processes. Apart from
all the time wasted in data re-entry, we could not see
a full picture of the company's performance. We look
forward to how NetSuite will help us keep all our data
integrated in one, Web-based application."
For more information about NetSuite visit: www.netsuite.com.
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