Top Five Tips for Creating the Mobile Work Force

Wireless connectivity has become mainstream in today's workplace. Forty percent of workers now travel for business, a figure that will rise to two-thirds by 2007. (IDC) Gartner reports that there will be 41.1 million mobile professionals worldwide by year end 2007. Is your workforce leveraging the businesses advantage of mobile devices when they are out of the office?

Planning for your mobile device integration does take some thought. Here are the top five main points to remember in creating a mobile workforce.

Good mobile integration is a business tool, not just a communication mechanism (like the traditional cell phone). It is a way for your teams in the field to always have access to up-to-date customer data and to be able to address customer requirements at the point of interaction.
Business data security cannot be compromised. Like any other computer access, you want to ensure that security is provided for users of mobile devices. In NetSuite, the same access rules and logon controls apply to wireless devices used in accessing your business data.
360° customer data is essential. The mobile sales team needs to be able to reliability the most recent data on the customer — including the products or services purchased, the status of deliveries or returns to that customer, any problems or issues raised by the customer, and the status of his accounts. Does he have an out-standing product issue? Is he in arrears?
Availability-to-Promise is a mobile requirement. Remote sales people need to be able to look into stock and tell if the item the customer wants is available. Likewise, field service personnel need to know if a part is in stock, on order, or at another depot location. As these discussions may well be had in person in front the customer, instant access to reliable data is crucial.
Enable transactions. The empowered mobile workforce needs more than just data access — it needs the ability to conduct business from any location. The ability to place an order, close a deal, update a support record, post time against a project — done remotely through a wireless device — can shorten the lead-to-cash cycle, improve customer satisfaction, and result in the increased accuracy that ensues from immediate data submission.

About NetSuite Wireless Support:
Unlike stand-alone solutions for the mobile sales user, NetSuite is the first end-to-end business management software application in the SaaS industry that allows users to run all their key business processes from order management, to closing transactions and sales, to customer support and service via their mobile and wireless devices. With NetSuite on mobile devices, users can have access to the business application in real-time and run their business as usual while away from the office. For more information about NetSuite Wireless, please visit

About NetSuite
NetSuite, Inc. is the leader in on-demand business software suites. NetSuite enables companies to manage all key business operations in a single system, which includes accounting/Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit:

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The research firm iGR shows that in 2006, mobile data customers sent and received about 0.73 terabytes of data per month, and expects that number to climb to 6.94 terabytes by 2010.
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