Analyst's View



"A mobile strategy is critical for today's roaming workforce to remain connected with the real data they work with. The requirement for wireless connectivity surpasses the need to just access emails and send text messages; now the requirement is for access to real data and the ability to conduct transactions remotely. In addition, mobile device use extends beyond just sales representatives — it is also required for field service staff, traveling health and home service providers, and many other professionals."

Sheryl Kingstone, Director of Yankee Group's
Customer-Centric Strategies Decision Service

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