NetSuite Helps Education Software Business Grow by 20% Without Adding Extra Staff

WhippleHill

"The NetSuite approach to revenue recognition is much better than the massive spreadsheet we had to use before, which inevitably introduced an error in our accruals. Also, on one screen we can see how many support tickets are open and how many new opportunities have come in, and that helps us manage more effectively." WhippleHill

Company at a Glance

Location:
Bedford, NH
Industry:
Computer/IT Services, Education
Applications Replaced:
QuickBooks, QuickBase, Microsoft CRM

Solutions

NetSuite with iPhone application

Customer Success:

  • Business has grown 20% annually without adding extra staff.
  • Billing processes simpler, more reliable because of NetSuite's revenue-recognition automation.
  • Integration of customer information and product-support information has helped WhippleHill improve product quality by analysing root cause of service and support problems.

Challenges:

  • Company couldn't reconcile product-support, financial and other issues because information was housed on disparate IT systems.
  • Financial reporting, billings were hampered by limited visibility and unreliable revenue recognition processes.
  • Difficulty growing due to limitations of small-business applications in place.

Solution:

  • Replaced QuickBooks, QuickBase, Microsoft CRM with NetSuite.
  • Chose NetSuite over Microsoft Great Plains (Dynamics).
  • Role-based dashboards support 85 users.
  • NetSuite for iPhone helps users connect remotely.