Educational Resources

Learn more about NetSuite accounting / ERP, CRM and ecommerce solutions

NetSuite Ecommerce White Papers

Learn what analysts say about NetSuite products and the latest industry trends and topics by reading one of these white papers.

The Supply Chain Implications of E-Commerce Integration

Australians have spent up big on online shopping in the past five years, with online spending increasing at a compound annual rate of 20–30 percent. This report explores market trends, examples and tactical initiatives to help you decide on an ecommerce strategy that suits your business. Learn how to successfully integrate online channels with physical supply chains based on three key strategic drivers centred on customer, flexibility and visibility.

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Creating the Seamless Omni-channel Experience

Almost 40 per cent of Australian retailers surveyed rate omni-channel strategies as their top priority to grow sales. However, many retailers have yet to adopt omni-channel strategies.

Frost & Sullivan share five strategies to embrace the new paradigm of omni-channel retailing—involving giving customers the choice of whichever channel that they want to use to transact and communicate, from websites, physical stores, social media sites to mobile devices. Learn how cloud-based integrated software can enable retailers and manufacturing businesses the ability to provide a seamless omni-channel experience for the new generation of omni-channel shoppers.

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Making the Web the Centrepiece of a Retail Organisation

With online retail sales in Australia to soar nearly 40% to $25 billion by 2015, according to Frost & Sullivan, now's the time to embrace the web to transform your retail business. But how? Download this white paper by Frost & Sullivan to learn how web commerce is enabling leading retailers to address challenges in brick & mortar stores, while building loyalty among Australian shoppers as they do more business online, improving sales across all channels. Get insights from a new study of over 219 Australian retailers by Frost & Sullivan and the Australian Retailers Association (ARA).

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Frost & Sullivan: e-Commerce in a Multi-Channel World—
How Cloud Computing Can Address the Increasing Complexities of e-Commerce

Frost & Sullivan in collaboration with Financial Review Business Intelligence (FRBI) undertook a survey of 140 Australian businesses in August 2012, to explore how Australian businesses are adapting to the merging multi-channel world of e-Commerce and cloud computing. Insights of the survey results include e-Commerce transactions in Australia are growing at over 30% annually and now represent over 12% of Australian GDP. Frost & Sullivan forecasts that e-Commerce transactions will reach $300 billion in 5 years.

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Order Management Strategies for Efficiency and Growth

This report, based on a survey of more than 200 U.S. companies in the manufacturing, wholesale distribution and retail sectors, discusses the opportunities and challenges around order management.

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Connected Commerce: Speeding the Lifeblood of Business

For both B2B and B2C businesses, the world of commerce is changing fast. The rapid proliferation of smart devices, the emergence of new platforms and global access to real-time connectivity is transforming how businesses sell—and how customers buy. Learn how GoPro, ESET and Magellan are using these connected technologies to transform their businesses.

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Turning Online Revenue into Profit

While ecommerce has the advantage of using the latest technology platforms, online businesses often lag when it comes to making data-driven decisions to drive merchandising, marketing and ultimately profitability. A comprehensive understanding of customer data as well as inventory status, item costs, sales trends and product demand is critical to creating a strategy for ecommerce profitability.

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Forrester: B2B eCommerce: Going from Surviving to Thriving by Adopting Proven B2C Principles

As B2B eCommerce continues to grow, so do expectations among B2B customers for a more dynamic B2C—like experience. Learn how early winners in the B2B space, such as Staples, Autodesk and Analog Devices, are stealing from the B2C playbook by incorporating proven B2C features into their B2B eCommerce experience.

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Forrester: Understanding Responsive Design

While some retailers struggle to maintain separate websites for tablet, mobile and desktop users, others are taking advantage of responsive design capabilities that enable a single site to flexibly adapt to whatever device is accessing it. Download this informative report by Forrester Research to understand what responsive design is—and what it isn't.

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The Merged Channel Nirvana: Avoiding the Missteps

Shop anywhere, pay anywhere, receive merchandise anywhere—that's the merged channel nirvana that customers now expect. How can retailers adapt to the new omni-channel reality to deliver a seamless experience across all touchpoints while operating their business efficiently?

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NetSuite Ecommerce — To Suite or Not to Suite

In this analyst report from Cindy Jutras of Mint Jutras, learn how NetSuite SuiteCommerce, the recently announced Commerce as a Service (CaaS) platform, can drive innovation and growth across all customer touch points. SuiteCommerce combines an eCommerce platform with a customer experience management system that is unified across customer touch points. Unlike bolt-on eCommerce systems, the integration with back office fulfillment, billing and support services is seamless and transparent, because all are built and designed as an integrated suite. This report also features a case study on the Girls Scouts of the USA.

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Frost & Sullivan: Australian Retailers e-Commerce Readiness

Business conditions for retail in Australia remain challenging. According to Frost & Sullivan, retail sales growth has slowed to 2.5% per year; online growth on the other hand is now at 13% CAGR (compound annual growth rate). One third of Australian retailers don't have a website, yet Australians spent $6 billion on overseas websites in 2011 alone, sourcing greater product variety at more affordable prices.

Many Australian retailers that haven't adapted their business model to expand into ecommerce haven't been able to survive global pressures.

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Forrester: Welcome to the Era of Agile Commerce

In this publication from Brian Walker of Forrester Research, you can learn about the challenges and opportunities that are created due to the explosion of touchpoints with the customer. Learn how companies need to orchestrate the customer relationship across multiple touchpoints, make customer analytics a core competency, and unify business data to succeed in this new market.

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Nucleus Research: Independent Evaluation of NetSuite E-Commerce Customers

Nucleus Research analyzed the activities of online retailers using NetSuite to assess the impact of the software on their businesses. Analysts found NetSuite helped retailers automate previously-manual processes and grow without adding staff. Customers found NetSuite helped them to gain better visibility into their operations and improve customer service. Nucleus identified a number of areas where customers using NetSuite's ecommerce capabilities became more efficient: IT Cost Savings, Reporting, Order Fulfillment, Accounting, Inventory management, Customer Service, and Website Management.

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The Ecommerce Edge: The Benefits of a Seamless Business Management Software Suite

This report outlines how managing all your ecommerce operations with a single software application, including accounting, sales, warehouse, customer service, marketing and website, can help you improve business productivity by streamlining operations and automating processes across the company.

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Best Practices for Killer E-tailing

What do you really know about your ecommerce customers? Today's top e-tailers can view their customers' financial data, purchase history, support questions, marketing campaign history and scheduled activities all in one place. And they can also tell you exactly what each of their store visitors have done on their site—what pages they've seen, what items they've added to their cart, and what paths they've taken through the site. Learn the key best practices for selling more over the Web—the Nirvana for ecommerce businesses.

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