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Customer Service Management

Provide Excellent Customer Service Across Every Touchpoint with Integrated Customer Service Management Software

NetSuite's integrated web based customer service management software provides you with a true 360-degree view of customers-assisting to improve customer satisfaction, entice new customers and reduce service costs.

Only NetSuite's customer service software gives everyone that interacts with the customer—sales, support, service, and fulfilment—access to complete, key customer information in real time allowing them to improve support to your customers while driving upsell and cross-sell.


Improve Customer Satisfaction

Support teams can access customer data anytime, anywhere to improve customer satisfaction and retention.

Cut Costs with Effective Self-Service

Provide a high-quality, high-touch experience for customers while decreasing the cost of customer care with a strong knowledge base in a customer portal.

Increase Efficiency and Productivity

Fast-track case resolution time by delivering support reps with complete customer visibility with appropriate case assignments.

Grow Incremental Revenue

Empower sales, service and support reps to upsell and cross-sell better with comprehensive access to cross-functional customer data.


Case Management

Accelerate resolutions by assigning, managing, and routing customer support cases across multiple communications channels, including phone, fax and web.

Knowledge Management

Organise and publish content easily enabling your customers and service reps to quickly access and track down the data they need.

Customer Portal

Provide your customers with highly personalised and interactive service on the portal—growing customer satisfaction and retention.

Time Tracking

Provide better visibility into case management with time tracking directly linked to the customer record. Service professionals can simply track time spent with a given customer.

NetSuite CRM Data Sheet

NetSuite offers comprehensive sales, service and marketing capabilities.
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