Senior VP, Corporate Communications
NETSUITE ENABLES FIVE-FOLD INCREASE IN ECOMMERCE BUSINESS FOR JUSTOFFBASE
LONDON — July 30 2008 — NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software for the mid-market enterprise and divisions of large companies, today announced that Suffolk-based Justoffbase (www.justoffbase.co.uk), an Estore that distributes and sells a wide variety of tools and equipment for gardening, construction, automobile, camping and machinery, has achieved a nearly five-fold sales increase in just four years using NetSuite, without any significant increase in operating costs. A key to this success is NetSuite's on-demand business management software suite, which automates Justoffbase's core ecommerce operations from accounting, order management, marketing, customer service and support to inventory management, fulfillment and shipping. For more information about this story please visit www.netsuite.co.uk/justoffbase.
"Moving to NetSuite is the best decision we have ever made as a company," said Tim James-Parker, a Partner at Justoffbase. "There is nothing like NetSuite's single system approach. It has supported our exponential growth and brought us tremendous benefits."
Prior to NetSuite, Justoffbase used multiple software systems to run its business, which couldn't support the company's growth and proved to be inadequate. After its NetSuite implementation by BlueBridge One (www.bluebridgeone.com), a leading UK provider of on-demand business solutions and NetSuite EMEA Solution Provider of the Year for 2007, Justoffbase went live on NetSuite in 2004. Since then, Justoffbase has relied on NetSuite to support and manage almost every aspect of its Estore sales business — order management, accounting, inventory management, marketing, retail and online store sales, shipping and fulfillment, and customer service management.
For the past four years, Justoffbase has experienced numerous benefits as a result of using NetSuite to run their core business operations. These benefits include:
- A fivefold increase in business, generated by automating routine processes and integrating company-wide operations.
- Justoffbase staff members have more time to focus on mission-critical, profitable tasks rather than spending time managing different software solutions.
- 24x7 management of the business from any location using just an Internet connection.
- Reduction in lost capital from billing errors as a result of automated invoice / order reconciliation.
- Elimination of the majority of maintenance and IT costs thanks to a hosted system.
- Access to up-to-date information for management to make sound and fast business decisions, provided by real-time reporting.
In addition, by leveraging the power of NS-BOS (NetSuite Business Operating System), BlueBridge One extended NetSuite to meet some of the very specific needs of Justoffbase's suppliers, including streamlining their entire supply chain and order management processes. Now customers are effectively writing their own address labels, and once a staff member has approved a sales order, the dispatch and billing of the order is completed automatically: NetSuite compares inbound invoices against purchase orders and automatically flags any discrepancies.
"NetSuite has dramatically improved collaboration and enabled our full-time staff to focus on core financial and sales management tasks," said Tim James-Parker. "Every staff member has their own NetSuite dashboard set-up to display key real-time metrics applicable to their role and responsibilities. In areas where tasks are shared, NetSuite allows real-time collaboration that would be largely impossible without such a system. The removal of the burden of managing company data contained in local retrieval systems has been one of the biggest advantages of NetSuite."
Justoffbase is a UK-based online retailer of a wide variety of tools and equipment for gardening, construction, automobile, camping and machinery. For more information about the company, please visit www.justoffbase.co.uk.
For more information about NetSuite Inc., please visit www.netsuite.com.
NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc.